Subject: Warranty's escalations
From: Ashish Dabral <[email-masked]>
To: hnyr <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Mon, 28 Sep 2020 08:28:27 -0700 (MST)

Hello Heta, 

Here are the details for Warranty's escalations. 

Date 	Zendesk ticket number 	Replacement order number (if available) 	Country 	Missing information 
18-09-20 	101204 	SUK000003764 	uk 	customer received wrong replacement. He received GSX 300 instead of GSP 300 
28-Sep-20 	86082 	SUK000003150 	Ireland 	Unresopnsive customer. Need to arrange UPS collection 
28-Sep-20 	85329 	RUK593 	UK 	any est ship date? 
28-Sep-20 	100516 	SUK000003797 	UK 	any est ship date? 
28-Sep-20 	99318 		Belgium 	Customer did not receive the replacement 
28-Sep-20 	98205 	SAT000000443 	Austria 	Need to check with Heta - Customer cannot access UPS 
28-Sep-20 	100231 	SAU000000746 	Australia 	Need to check with Fedex, As the delivery date was 25/09. However, the status is - scheduled delivery:Pending 
28-Sep-20 	99111 	SAU000000731 	Australia 	any est ship date? 
28-Sep-20 	98614 	SUS000019561 	USA 	any est ship date? 
28-Sep-20 	97939 	SUS000019580 	USA 	any est ship date? 
28-Sep-20 	97763 	SAU000000721 	Australia 	Est ship date was 25/09. Need tracking # 
28-Sep-20 	97572 	SNL000001392 	NETHERLANDS 	any est ship date? 
28-Sep-20 	97214 	SCA000001758 	Canada 	any est ship date? 
28-Sep-20 	96737 	EXP000003937 	Russia 	any est ship date? 
28-Sep-20 	96530 	SUS000019671 	USA 	any est ship date? 
28-Sep-20 	93243 	SAT000000437 	Austria 	any est ship date? 
28-Sep-20 	90612 	SDE000015309 	Germany 	any est ship date? 
28-Sep-20 	91811 	SDE000015169 	Germany 	any est ship date? 
28-Sep-20 	90190 	SDE000023261 	Germany 	Need Heta's assistance 
28-Sep-20 	99171 	EXP000004187 	Qatar 	any est ship date? 
28-Sep-20 	99176 	SDE0000026316 	Germany 	any est ship date? 
28-Sep-20 	100104 	SCA000001893 	Canada 	any est ship date? 
28-Sep-20 	99748 	SDE000023651 	Germany 	any est ship date? 
28-Sep-20 	100064 	SDE000026358 	Germany 	any est ship date? 
28-Sep-20 	99124 	SUS000019563 	USA 	any est ship date? 
28-Sep-20 	99194 	SNL000001407 	NETHERLANDS 	any est ship date? 
28-Sep-20 	91189 	SAU000000561 	Australia 	any est ship date? 
28-Sep-20 	100368 	SDE000023661 	Germany 	any est ship date? 
28-Sep-20 	99906 	SAU000000744 	Australia 	Need to check with Fedex, As the delivery date was 11/09. However, the status is - scheduled delivery:Pending 
28-Sep-20 	90171 	SDE000024574 	Germany 	any est ship date? 

Regards, 
Ashish Dabral