Subject: Ticket re-opened - [#3266] RE: Les Mills Classes
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 28 Sep 2020 12:50:18 +0000

Hi Pritish Nandi,  Ticket “#3266 – RE: Les Mills Classes” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3266 to view the ticket.  Ticket comment   
 Dear Team, 

  

 
We are facing the issue again in Zone Branch
([email-masked]).

 

 
 The video goes black out in between, for few videos it turns off by 5 minutes, or around 20-25 minutes later. 

  

 Regards, 

 Nabiha Parkar 

  

  

 

 

  
 From: Nabiha Parkar
 
Sent: Sunday, February 9, 2020 1:43 PM 
To: Les Mills International <[email-masked]> 
Cc: [email-masked]; Ammar Khan <[email-masked]>; [email-masked]; Bojan Cvijanovic <[email-masked]>; [email-masked] 
Subject: RE: RE: Les Mills Classes

 

 
   
 Dear Pritish, 

  

 
In Alwan Branch ([email-masked])
 is facing issue with Sh’bam. In Zone branch ([email-masked]), 
 they are facing issue with Body Pump, Grit Strength.

 

 
 The video goes black out in between, for few videos it turns off by 5 minutes, or around 20-25 minutes later. 

  

 Please find the attached video for the same. 

  

 Regards, 

 Nabiha Parkar

 

 

 
 
From: Les Mills International <[email-masked]>
 
Sent: Sunday, February 9, 2020 1:21 PM 
To: [email-masked] 
Cc: Nabiha Parkar <[email-masked]>;
[email-masked]; Ammar Khan <[email-masked]>;
[email-masked]; Bojan Cvijanovic <[email-masked]> 
Subject: Re: RE: Les Mills Classes

 

 

 
 Hi ​Nabiha, 

 
 
 ​ 

 
 
 Thank you for your quick reply.  

 
 
 ​ 

 
 
 Just so that I can diagnose the issue correctly, may I ask you if both the branches facing issues with the SH'BAM release 30 and 35 which are disconnecting in
 between? 

 
 
 ​ 

 
 
 Or both the branches has different issues. Could you please help us with some more background to the issue so that we can check and advise accordingly.  

 
 
 ​ 

 

Warm Regards, 
Pritish 
Customer Services 
Les Mills Virtual App 
 
Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3266

 

 

 

 

On Sun, 9 Feb at 11:18 PM
, Nabiha Parkar <[email-masked]>
 wrote: 

 

 Dear Pritish, 

 

 

 
We are facing issue in two branches. The username for both the branches are:

 

   

 

1.     
The Zone :
[email-masked]

 

 

 

 
2.     
Alwan :
[email-masked]

 

 

 

   

 

Regards,

 

 
Nabiha Parkar

 

 

 

 

 
From: Les Mills International <[email-masked]>
 
Sent: Sunday, February 9, 2020 1:15 PM 
To: [email-masked] 
Cc: Nabiha Parkar <[email-masked]>;
[email-masked]; Ammar
 Khan <[email-masked]>;
[email-masked]; Bojan
 Cvijanovic <[email-masked]> 
Subject: Re: RE: Les Mills Classes

 

 

 

 

 Hi Maryan, 

 

 
 ​ 

 

 
 Thank you for raising a support ticket for the issue.  

 

 
 ​ 

 

 
 @ Hi Nabiha, 

 

 
 ​ 

 

 
 
Could you please help us with the Virtual username for the club which would be 6 digits followed by @lesmillsvirtual.com ( Example -
[email-masked])

 

 
 
 ​ 

 

 
 ​Looking forward to your reply soon.  

 

 
 ​ 

 

 
 
Warm Regards, 
Pritish 
Customer Services 
Les Mills Virtual App 
 
Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3266

 

 

   

 

 

 
On Sun, 9 Feb at 11:02 PM
, Maryan Ting <[email-masked]>
 wrote: 

 

 
 
 Hi Nabiha, 

 

 

 

 
 
 Thanks for reaching out and letting us know your concern. 

 

 

 

 
 
 I have copied our support team to help you in the issue you are currently facing. 

 

 

 

 

Hi
@Help Les Mills Virtual,

 

 

 

 

 Can you please assist Nabiha on her below concern. 

 

 

 

 
 
 Thanks, 

 

 
 Maryan 

 

 

 

 

 
 
From: Nabiha Parkar <[email-masked]>
 
Sent: Sunday, February 9, 2020 1:57 PM 
To: Maryan Ting <[email-masked]> 
Cc: Ammar Khan <[email-masked]>;
 Sarah Sibai <[email-masked]>;
 Bojan Cvijanovic <[email-masked]> 
Subject: RE: Les Mills Classes 

 

 

 

 

 

Dear Maryan,

 

 

   

 

 
 
Hope you doing well.

 

 

   

 

 
 
We have been facing inconvenience while using virtual classes at different locations.

 

 

   

 

 
 
For example, while playing virtual Sh’bam
 in Alwan Branch, we have observed that the video disconnects in between. This issue has occurred for 2 releases such as 30 and 35.

 

 

   

 

 
 
Could you please help us out on how to resolve the above issue.

 

 

   

 

 
 
Regards,

 

 

 
Nabiha Parkar

 

 

   

 

 

 
From: Maryan Ting <[email-masked]>
 
Sent: Thursday, January 16, 2020 1:54 PM 
To: Nabiha Parkar <[email-masked]> 
Cc: Ammar Khan <[email-masked]>;
 Sarah Sibai <[email-masked]>;
 Bojan Cvijanovic <[email-masked]> 
Subject: RE: Les Mills Classes 

 

 

 

 

 
 
 Hi Nabiha, 

 

 

 

 
 
 Have updated the virtual entitlements for the Zone. 

 

 
 It will take 30-45 minutes before it gets activated. Please refresh you app so you’ll be able to download. 

 

 

 

 
 
 Thanks, 

 

 
 Maryan 

 

 

 

 

 

 

 

From: Nabiha Parkar <[email-masked]>
 
Sent: Thursday, January 16, 2020 2:16 PM 
To: Maryan Ting <[email-masked]> 
Cc: Ammar Khan <[email-masked]>;
 Sarah Sibai <[email-masked]>;
 Bojan Cvijanovic <[email-masked]> 
Subject: Les Mills Classes 

 

 

 

 

 
 
 Dear Maryan,

 

 

 

 

 Hope this mail finds you well.

 

 

 

 

 In
Zone LesMills Virtual App, we did not find any type of Grit class.  

 

 

 

 

 We would require all the types of Grit Classes. Please find the below list of all the classes and their duration we would require in all branches.

 

 

 

 

 
 Virtual classes versions 

 
 Classes 

 

 
 
 Duration(Mins) 

 

 

 

 BODYPUMP 

 

 60 

 
 45 

 
 30 

 

 BODYCOMBAT 

 

 60 

 

   

 

 30 

 

 BODYBALANCE 

 

 60 

 

   

 

 30 

 

 SH'BAM 

 

 

 

 
 
 45 

 
 30 

 

 GRIT  Strength, Cardio, Athletic 

 

 

 

 

 

 30 

 

 
RPM  

 

 

   

 

 50 

 
 30 

 

 

 

 Thank you for your support and co-ordination.

 

 

 

 

 Regards,

 

 
 
 Nabiha Parkar

 

 

 

 

 

 
3266:859387