Subject: New Reply Received - BORN TO MOVE
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 28 Sep 2020 09:01:26 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  BORN TO MOVE  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi, </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Do I have to open one ticket for each club with BORN TO MOVE VIRTUAL in order to replace the old Born to Move programs?</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Thanks, </span></div>
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<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>Marc Raya</span></b><b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>| </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>Departamento de Asesoramiento</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>AEFA LES MILLS</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:#1155cc">[email-masked]</span></a></span></u>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#7f7f7f'>c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |  Fax 932 115 110 </span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>| </span><u><span style="font-size:9.0pt;color:#0563c1"><a href="http://www.lesmills.es/" target="_blank" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.es</span></a></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>  |  </span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1'><a href="http://www.lesmills.com/" target="_blank" rel="noreferrer"><span style="color:#1155cc">www.lesmills.com</span></a></span></u>
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<div class="MsoNormal"><a href="http://www.lesmills.es/united" rel="noreferrer"><span style="text-decoration:none"><img width="589" height="147" style="width:6.1354in;height:1.5312in" id="Imagen_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ4MjY0NjUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.ezsMEty6j8vVeDXatRZjle3jYLXr1p-chszJuQmQBNE"></span></a></div>
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<a href="https://www.lesmills.es/" rel="noreferrer"><span style="text-decoration:none"><img width="227" height="29" style="width:2.3645in;height:.302in" id="Imagen_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ4MjY0NjYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ._igUpNEgogSSh4Xszil9IJgbusUxoUcPd6B42-v7DeY"></span></a>      <a href="https://www.facebook.com/AEFALESMILLS/" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ4MjY0NjcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.LpjHgcqk2DFy-crIqGkNU87-T6Rqj_cn8ZnuhUS-euI"></span></a>  <a href="https://www.instagram.com/tribulesmills/" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ4MjY0NjgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.0aG5dbtkdqv9eXVETeW4AyeaYJQdZmcZx2MJe3JJIL4"></span></a>  <a href="https://www.youtube.com/user/aefalesmills" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ4MjY0NjksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.whW44lsS1Us820cgWoJdhjWO52JnxHqHqXFNUdnEQGw"></span></a>  <a href="https://www.linkedin.com/company/1619205" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ4MjY0NzAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.yviLz0ORaTYVbhKb84eEi8kgOXCy3WxQluCIWmg_MXw"></span></a>
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<b>De:</b> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Enviado el:</b> jueves, 24 de septiembre de 2020 7:45<br><b>Para:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Asunto:</b> Re: BORN TO MOVE</div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Marc,<br><br>​Apologies for the duplicate email.<br><br>Just to update you further, in the below-mentined screenshot you can see that we have replaced the old Born To Move programs with BTM Early Years and BTM School Years. The old Born to Move programs will show as canceled.<br><br><img id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ1ODg5MjMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.XCY8-1u93VbuaWyZGP1kaBrblXq8035qWjmGPSUg6PQ"></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>In regards to the question about the language, the club has set the language as English which needs to be changed to Spanish under club preferences which will resolve the issue.</span>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>To do this they need to login to Scheduler&gt;&gt;Settings&gt;&gt;Click on Club Preferences&gt;&gt;Audio Language&gt;Change to Spanish</span></div></div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'><img id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ1ODg5MjksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.pKe5ggG9RpZZb5HiqnLnx21OxeJ9XjH11_v3RGfKXBw"><br>We will close this ticket for now. Do let us know if you need further assistance by replying to this ticket.<br><br>Best regards,<br>Pritish<br>Customer Services<br>Les Mills Virtual App</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3935" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3935</a></span></div></div>
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<div>On Thu, 24 Sep at 6:42 PM <span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span><span class="separator"></span>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Marc,</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>​</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thank you for your patience with us. </span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>​</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Just to update you further, in the below-mentined screenshot you can see that we have replaced the old Born To Move programs with BTM Early Years and BTM School Years. The old Born to Move programs will show as canceled. </span></div></div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'><img id="_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ1ODg3NDYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.c__JT6_3zByzXLnT8szlz1J7jOJlJWseJO_-KPg9r1I"></span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>In regards to the question about the language, the club has set the language as English which needs to be changed to Spanish under club preferences which will resolve the issue. </span></div></div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>We will close this ticket for now. Do let us know if you need further assistance by replying to this ticket. </span></div></div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>​Best regards,<br>​Pritish<br>Customer Services<br>Les Mills Virtual App</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3935" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3935</a> </span></div></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On Thu, 24 Sep at 5:36 AM <span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span><span class="separator"></span>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Marc,</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>​</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thank you for your reply and screenshots.</span></div></div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>We are checking this issue with our level 2 team and will get back to you soon.</span></div></div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>​Best regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3935" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3935</a> </span></div></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On Wed, 23 Sep at 11:28 PM <span class="separator">, Marc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span><span class="separator"></span>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi, </span></div></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>The club’s just told that the language changed to English and that they can’t go back to the previous display. </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Can you correct this issue please?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thanks, </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>Marc Raya</span></b><b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>| </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>Departamento de Asesoramiento</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>AEFA LES MILLS</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:#1155cc">[email-masked]</span></a></span></u><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#7f7f7f'>c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |  Fax 932 115 110 </span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>| </span><u><span style='font-size:9.0pt;font-family:"Helvetica Neue",serif;color:#0563c1'><a href="http://www.lesmills.es/" target="_blank" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.es</span></a></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>  |  </span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1'><a href="http://www.lesmills.com/" target="_blank" rel="noreferrer"><span style="color:#1155cc">www.lesmills.com</span></a></span></u><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'><a href="http://www.lesmills.es/united" rel="noreferrer"><span style="text-decoration:none"><img width="589" height="147" style="width:6.1354in;height:1.5312in" id="_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ1MTIyMjksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.KOd_1kEh2cfjwK6yqfXUoOFz3hotvwDpdsLq7RSBwoo"></span></a></span></div></div>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>De:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Enviado el:</b> miércoles, 23 de septiembre de 2020 10:53<br><b>Para:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Asunto:</b> Re: BORN TO MOVE</span>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Marc,</span></div></div></div>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thank you for your reply.</span></div></div></div>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>We will be waiting for news from you.</span></div></div></div>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>​Best regards,</span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3935" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3935</a></span></div></div></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3935:859387</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3935