Subject: RE: Warranty's escalations 25th Sep
From: "Karen Teles Benitez (KRTB)" <[email-masked]>
To: ashish <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>, Deeksha <[email-masked]>
Date: Sun, 27 Sep 2020 09:38:10 +0000

Hello Ashish,

Here are some of the escalations you asked, the rest will be taken care of by the management team.

Information requested
Zendesk ticket number
Replacement order number (if available)
Country
Missing information
30-nov-20
99491
SUS000018759
usa
Est. Shipping date
01-okt-20
102156
SUS000019688
USA
Est. Shipping date
01-okt-20
101862
SDE000024888
Germany
Est. Shipping date
05-okt-20
100589
SUS000019641
USA
Est. Shipping date

Best regards,
Karen Teles Benitez
Student Assistant
+45 7242 1736
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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​

From: Ashish Dabral <[email-masked]>
Sent: 25. september 2020 17:09
To: Karen Teles Benitez (KRTB) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>; Deeksha <[email-masked]>
Subject: Warranty's escalations 25th Sep

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Hi Karen,

Here are the details for Warranty's escalations.

Date
Zendesk ticket number
Replacement order number (if available)
Country
Missing information
18-09-20
101204
SUK000003764
uk
customer received wrong replacement. He received GSX 300 instead of GSP 300
25-Sep-20
102010

Switzerland
Customer did not receive the replacement
25-Sep-20
81749/104055
SFR000004508
France
Order status - INVOICED. Need tracking #
25-Sep-20
79561
SAU000000349
AUSTRALIA
Tracking # of the second shipment
25-Sep-20
98596
SDE000022302
Germany
Tracking #
25-Sep-20
99491
SUS000018759
usa
Est. Shipping date
25-Sep-20
98595

Brazil
Replacement # needed. Already wrote to CS but no reply
25-Sep-20
102156
SUS000019688
USA
Est. Shipping date
25-Sep-20
101862
SDE000024888
Germany
Est. Shipping date
25-Sep-20
101086
SAU000000753
Australia
Est. Shipping date
25-Sep-20
100589
SUS000019641
USA
Est. Shipping date
25-Sep-20
93170
SUK000003437
IRELAND
Collection already arranged twice, but UPS did not make any attempted to collect the faulty. Can I send a return label and ask customer to return the faulty himself?

Regards,
Ashish Dabral