Subject: Re: Having trouble with my ZD
From: Vimal Tewari <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Sat, 26 Sep 2020 18:39:20 -0700 (MST)

Hi Ashish, 

Thank you for your response, it seems my problem has been resolved. 

Thanks & Regards 

From: "Ashish Dabral" <[email-masked]> 
To: "Vimal Tewari" <[email-masked]> 
Cc: "Deeksha" <[email-masked]> 
Sent: Saturday, September 26, 2020 7:45:58 PM 
Subject: Re: Having trouble with my ZD 

Hi Vimal, 

This is not an issue. It's on the bottom of every ticket you can select whatever you prefer. 

I have attached screenshot for your reference. 

Regards, 
Ashish Dabral 

From: "Vimal Tewari" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "Deeksha" <[email-masked]> 
Sent: Friday, September 25, 2020 9:19:08 PM 
Subject: Having trouble with my ZD 

Hi Ashish, 

As discussed earlier there is an on going issue with my ZD, after taking any action over ZD the ticket gets automatically closed. 

I request you to fix this asap. 

Thanks & regards