Subject: Tech Support Candidate - FRANCIS MUPILA
From: FRANCIS MUPILA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Sep 2020 03:01:47 -0400

| | Tech Support Test

Name | FRANCIS MUPILA
E-mail | [email-masked]
Phone Number | (98998) 62009
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida, sector 143
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Network security

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As a computer user, i will first check my connection, then i will verify my internet protocols setting before thinking of any other troubleshooting method. after that, i will check my browser settings and try to load the same website on another browser or using incognito mode. only if these methods are not working, then i will go further with DNS records verification on the access point or router, or contact my ISP

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Active Bluetooth on both devices
2. Scan the Bluetooth device from your phone
3. Once found, then connect to it

What according to you makes you a good candidate for customer service or technical support job?

1. My technical knowledge and skills.
2. I am able to provide multichannel support.
3. I am a kind, polite, and naturally-positive person.
4. I am a team player.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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