Subject: Warranty's escalations 25th Sep
From: Ashish Dabral <[email-masked]>
To: "Karen Teles Benitez, KRTB" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, hnyr <[email-masked]>, Deeksha <[email-masked]>
Date: Fri, 25 Sep 2020 08:08:36 -0700 (MST)

Hi Karen, 

Here are the details for Warranty's escalations. 

Date 	Zendesk ticket number 	Replacement order number (if available) 	Country 	Missing information 
18-09-20 	101204 	SUK000003764 	uk 	customer received wrong replacement. He received GSX 300 instead of GSP 300 
25-Sep-20 	102010 		Switzerland 	Customer did not receive the replacement 
25-Sep-20 	81749/104055 	SFR000004508 	France 	Order status - INVOICED. Need tracking # 
25-Sep-20 	79561 	SAU000000349 	AUSTRALIA 	Tracking # of the second shipment 
25-Sep-20 	98596 	SDE000022302 	Germany 	Tracking # 
25-Sep-20 	99491 	SUS000018759 	usa 	Est. Shipping date 
25-Sep-20 	98595 		Brazil 	Replacement # needed. Already wrote to CS but no reply 
25-Sep-20 	102156 	SUS000019688 	USA 	Est. Shipping date 
25-Sep-20 	101862 	SDE000024888 	Germany 	Est. Shipping date 
25-Sep-20 	101086 	SAU000000753 	Australia 	Est. Shipping date 
25-Sep-20 	100589 	SUS000019641 	USA 	Est. Shipping date 
25-Sep-20 	93170 	SUK000003437 	IRELAND 	Collection already arranged twice, but UPS did not make any attempted to collect the faulty. Can I send a return label and ask customer to return the faulty himself? 

Regards, 
Ashish Dabral