Subject: Tech Support Candidate - Mavungu lengo
From: Mavungu lengo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Sep 2020 08:27:56 -0400

| | Tech Support Test

Name | Mavungu lengo
E-mail | [email-masked]
Phone Number | (91) 8826719682
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | I live actually in Noida 134
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Support mart Ltd | French Technicalsales exécutif | July 31,2020 | 40
Previous Employer 2 | Tech Vedic | French Technicalsales exécutif | December 25,2018 | 35

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check if there’s internet access
If there’s not , I connect the peripheral and check again, if still giving error, I’ll reset the browser and check up, and if still not working, i will try for an other browser to check if it’s the browser issue or not if it’s still giving error then I can call my superiors to ask for a help

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- go to the settings
-  select Bluetooth
- click to ON
- go to switch on the speaker
- activate Bluetooth
-back to my phone and search for speaker (peripheral‘S name ) if it’s listed
- the select the name
- connected
_ play the music

What according to you makes you a good candidate for customer service or technical support job? | Thanks to my experience and the quick learning process I have to easily adapt in the new environment, and also I’m a multi tasking person. I joy the technical support service
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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