Subject: New Reply Received - FW: Welcome to Les Mills Virtual
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 25 Sep 2020 08:09:26 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  FW: Welcome to Les Mills Virtual  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Olesia,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Thanks again, the club is informed and will follow up the steps to get started with LM virtual.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">If I have more questions with I cannot answer myself, I will let you know.</span></div>
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<span lang="EN-US">Best regards,<br>
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</span><a href="http://www.lesmills.nl/" rel="noreferrer"><span style="text-decoration:none"><img width="200" height="26" style="width:2.0833in;height:.2708in" id="_x0000_i1055" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ2OTU5NjEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.qHEQXMEE-wh0aK9-18JVohzvm8f3BM1wMGqlQXuiCyc"></span></a><span lang="EN-US"><br>
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<b>Pierre Tromp</b><br>
<i>Club Performance Coördinator</i><br>
</span><a href="https://www.facebook.com/LesMillsNetherlandsBelgium" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1054" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ2OTU5NjIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.jLcRTK1OqWpG2ccgglUyLleO0rhhKHcm8X7HgWTEc9A"></span></a><span lang="EN-US"> 
</span><a href="https://www.instagram.com/lesmillsnlbe" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1053" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ2OTU5NjMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.NCz-YbCxpqAO1jIoiPHZt7Cq01MuIGloU4-bwnvvVQ8"></span></a><span lang="EN-US"> 
</span><a href="https://www.linkedin.com/company/hdd-group-les-mills" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1052" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ2OTU5NjUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.tJ6T0UxDnZxCnfSOfIIo0M05kJ76ha6iArlT4RIGuuA"></span></a><span lang="EN-US"><br>
<br>
Elzenweg 37<br>
5144 MB Waalwijk<br>
The Netherlands<br>
Web: </span><a href="http://www.lesmills.nl" rel="noreferrer"><span lang="EN-US">www.lesmills.nl</span></a><span lang="EN-US"><br>
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</span><a href="https://contact.lesmills.com/why_grit" rel="noreferrer"><span style="text-decoration:none"><img width="650" height="150" style="width:6.7708in;height:1.5625in" id="_x0000_i1050" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ2OTU5NjcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.S28k92wDKcCNqvZ9JUuZ9wy32RKqhO4LmNW551wHwA8"></span></a><span lang="EN-US"></span>
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<div>Van: Les Mills International &lt;[email-masked]&gt;
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<b>Verzonden:</b> donderdag 24 september 2020 15:34<br>
<b>Aan:</b> Pierre Tromp &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: FW: Welcome to Les Mills Virtual</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Pierre,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for reaching out to support.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>This is a NEW customer. And he still didn't use temporary password to login to the Scheduler for the first time. Kindly share belove information with the Club.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>The first step is to
<a href="https://uk.lesmillsvirtual.com/virtual/signup" rel="noreferrer">sign into the Scheduler on a desktop computer</a> with your username:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> and temporary password: Tp0#CJkf7Iku.  Once your details have been added and your password changed you can login to the App with your username and new password and download the content.
  Please note: the temporary password can not be used to login to the App.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please click here for detailed step by step instructions.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please let us know how it goes. We will keep this ticket open for another 48 hours if you have any further questions.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Best Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3971" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3971</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Fri, 25 Sep at 2:16 AM
<span class="separator">, Pierre Tromp &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Hi supportteam,</span></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>We have a problem with the login for our client Wellnesselande Barendrecht.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>They want to reset the password via
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'><a href="https://uk.lesmillsvirtual.com/virtual/forgotten-password" rel="noreferrer"><span lang="EN-US">https://uk.lesmillsvirtual.com/virtual/forgotten-password</span></a>
</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'> and username
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>They don’t receive an email with password on
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> </span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>This is the correct emailadress what is also imported in Salesforce by us.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Can you check this and help us out please?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Best regards,<br>
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</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="http://www.lesmills.nl/" rel="noreferrer"><span style="text-decoration:none"><img width="200" height="25" style="width:2.0833in;height:.2604in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ2Mjg1NzQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.NIhm-Az6n-IFvwbwh23HljoKJ0lvkHokbDQVZT3sQyo"></span></a></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'><br>
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<b>Pierre Tromp</b><br>
<i>Club Performance Coördinator</i><br>
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="https://www.facebook.com/LesMillsNetherlandsBelgium" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ2Mjg1NzUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.XO7zdSMxkAcaQlp9y5JcSzobbz2dduh_kI9AUyFyRxA"></span></a></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'> 
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="https://www.instagram.com/lesmillsnlbe" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ2Mjg1NzYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.39m73CCgLUief46MLhxLvE1K8i9GIRtZpeD6JWJjwic"></span></a></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'> 
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="https://www.linkedin.com/company/hdd-group-les-mills" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ2Mjg1NzcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Kd-N9Sef0Y64Hq3YyfdCst0Rn1K53G6y5ytScDWjS60"></span></a></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'><br>
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Elzenweg 37<br>
5144 MB Waalwijk<br>
The Netherlands<br>
Web: </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="http://www.lesmills.nl" rel="noreferrer"><span lang="EN-US">www.lesmills.nl</span></a></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'><br>
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</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="https://contact.lesmills.com/why_grit" rel="noreferrer"><span style="text-decoration:none"><img width="650" height="150" style="width:6.7708in;height:1.5625in" id="_x0000_i1030" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ2Mjg1ODAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.vIcHEhgPrIuJTJyFPVs_iCmgOUa7rSosgH2XCgGRoWY"></span></a></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Van:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> Groepslessen | Wellnesselande &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Verzonden:</b> donderdag 24 september 2020 15:08<br>
<b>Aan:</b> Pierre Tromp &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Onderwerp:</b> RE: Welcome to Les Mills Virtual</span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:gray;mso-fareast-language:EN-US'>Hai Pierre,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:gray;mso-fareast-language:EN-US'>Het probleem is dat ik die reset mail niet krijg.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:gray'>Met vriendelijke groet, </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:gray'>Jaime de Ruijter </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:gray'>Manager groepslessen/receptie/horeca</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:gray'>Wellnesselande Barendrecht</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Van:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> Pierre Tromp &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Verzonden:</b> woensdag 23 september 2020 14:07<br>
<b>Aan:</b> Groepslessen | Wellnesselande &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Onderwerp:</b> RE: Welcome to Les Mills Virtual</span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Hoi Jaime,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Net even de gegevens gecheckt en om te starten met het maken van een lesrooster dien je eerst op een laptop of desktop te gaan naar
<a href="https://uk.lesmillsvirtual.com/virtual/forgotten-password" rel="noreferrer">https://uk.lesmillsvirtual.com/virtual/forgotten-password</a> en de gebruikersnaam
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> in te vullen.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Dit nieuwe wachtwoord is slechts 15 minuten geldig.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Na het inloggen kun je starten met het maken van een lesrooster.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Als de Les Mills virtual app geïnstalleerd is op de Ipad, dan zal dit lesrooster automatisch gesynchroniseerd worden op de Ipad.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Laat me even weten of dit goed is verlopen.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Met vriendelijke groet,<br>
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<a href="http://www.lesmills.nl/" rel="noreferrer"><span style="text-decoration:none"><img width="200" height="26" style="width:2.0833in;height:.2708in" id="Afbeelding_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ2Mjg1NzQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.NIhm-Az6n-IFvwbwh23HljoKJ0lvkHokbDQVZT3sQyo"></span></a><br>
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<b>Pierre Tromp</b><br>
<i>Club Performance Coördinator</i><br>
<a href="https://www.facebook.com/LesMillsNetherlandsBelgium" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="Afbeelding_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ2Mjg1NzUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.XO7zdSMxkAcaQlp9y5JcSzobbz2dduh_kI9AUyFyRxA"></span></a> 
<a href="https://www.instagram.com/lesmillsnlbe" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="Afbeelding_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ2Mjg1NzYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.39m73CCgLUief46MLhxLvE1K8i9GIRtZpeD6JWJjwic"></span></a> 
<a href="https://www.linkedin.com/company/hdd-group-les-mills" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="Afbeelding_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ2Mjg1NzcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Kd-N9Sef0Y64Hq3YyfdCst0Rn1K53G6y5ytScDWjS60"></span></a><br>
<br>
Elzenweg 37<br>
5144 MB Waalwijk<br>
Tel: +31 (0)416 34 97 25<br>
Web: <a href="http://www.lesmills.nl" rel="noreferrer">www.lesmills.nl</a><br>
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<img width="227" height="25" style="width:2.3645in;height:.2604in" id="Afbeelding_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ2Mjg1NzksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.ySa5bFQ16dtyAlDLC_IRqejMz1Ko8XnUx2AgWzr7RtI"><br>
<a href="http://www.megaquarterly.com/" rel="noreferrer"><span style="text-decoration:none"><img width="650" height="150" style="width:6.7708in;height:1.5625in" id="Afbeelding_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ2Mjg1ODAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.vIcHEhgPrIuJTJyFPVs_iCmgOUa7rSosgH2XCgGRoWY"></span></a></span></div>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Van:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> Groepslessen | Wellnesselande &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Verzonden:</b> woensdag 23 september 2020 13:37<br>
<b>Aan:</b> Pierre Tromp &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Onderwerp:</b> FW: Welcome to Les Mills Virtual</span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:gray'>Met vriendelijke groet, </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:gray'>Jaime de Ruijter </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span lang="DE" style='font-family:"Verdana",sans-serif'>[email-masked]</span></a>
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<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<b>Namens </b>Les Mills<br>
<b>Verzonden:</b> woensdag 16 september 2020 16:28<br>
<b>Aan:</b> Groepslessen | Wellnesselande &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Onderwerp:</b> Welcome to Les Mills Virtual</span>
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<strong><span lang="EN-US" style='font-size:15.0pt;font-family:"Helvetica Neue";color:#273036'>Kia ora Jaime,
</span></strong><span lang="EN-US" style='font-size:15.0pt;font-family:"Helvetica Neue";color:#273036;font-weight:normal'><div></div></span>
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<span lang="EN-US" style='font-family:"Helvetica Neue";color:black'>Welcome to LES MILLS Virtual. You have taken the next step to get the World’s best Virtual programs to your members. This email will guide you through some basic steps
 to complete the setup of your LES MILLS Virtual scheduler, the LES MILLS Virtual App and content download.<br>
<br>
We’ve completed the process at our end and your account has been set up to run LES MILLS Virtual on
<strong><span style='font-family:"Helvetica Neue"'>2 devices.</span></strong> </span>
<span style='font-family:"Helvetica Neue";color:black'>Now it’s your turn; let’s get this thing going.
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<u><span lang="EN-US" style='font-family:"Helvetica Neue";color:black'>STEP ONE</span></u><span lang="EN-US" style='font-family:"Helvetica Neue"'><div></div></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'>Sign in &amp; set up your LES MILLS Virtual Scheduler and create your studio timetables. Please click the link below and use your LES MILLS Virtual Username
 and Password to get started:</span><span lang="EN-US" style="color:black"> </span>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:black'><a href="https://uk.lesmillsvirtual.com/virtual/signup" target="_blank" rel="noreferrer"><span lang="EN-US" style='font-family:"Helvetica Neue"'>Sign in here.</span></a></span><span style="color:black">
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<strong><span lang="EN-US" style='font-family:"Helvetica Neue";color:black'>Username:
</span></strong><span style="color:black"><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-family:"Helvetica Neue"'>[email-masked]</span></a></span><b><span lang="EN-US" style='font-family:"Helvetica Neue";color:black'><br>
<strong><span style='font-family:"Helvetica Neue"'>Password: Tp0#CJkf7Iku</span></strong></span></b><span lang="EN-US" style='font-family:"Helvetica Neue";color:black'>
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<u><span lang="EN-US" style='font-family:"Helvetica Neue";color:black'>STEP TWO</span></u><span lang="EN-US" style='font-family:"Helvetica Neue"'><div></div></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'>Once you have completed set up of your LES MILLS Virtual scheduler account, it’s time to activate your iPad and download the content. There are two options
 for this step:</span><span lang="EN-US" style="color:black"> </span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'>1. Get your AV partner to prepare the iPad by loading all video content onto the device before installation. You do not need to share your login username
 or password, all you need to provide them is your Content Download Access Code here:</span><span lang="EN-US" style="color:black">
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<strong><span lang="EN-US" style='font-family:"Helvetica Neue";color:black'>ACCESS CODE: ff993b66-bf99-7405-406b-3f06293ec5a1</span></strong><span lang="EN-US" style="color:black">
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'>Follow the
</span><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:black'><a href="https://www.lesmills.com/clubs-and-facilities/resources-support/virtual-support/quick-start-guide/" target="_blank" rel="noreferrer"><span lang="EN-US" style='font-family:"Helvetica Neue"'>Content
 Download instructions</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'>
</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'>on our Virtual Support page.</span><span lang="EN-US" style="color:black">
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'>2. Prefer to do it yourself? Grab your Apple iPad Pro and download the LES MILLS Virtual App from the Apple App Store, set up and begin the content download
 process.</span><span lang="EN-US" style="color:black"> </span>
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<strong><u><span lang="EN-US" style='font-size:12.0pt;font-family:"Helvetica Neue";color:#273036'>Help and Support</span></u></strong><span lang="EN-US" style='font-size:12.0pt;font-family:"Helvetica Neue";color:#273036'>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'>Need some support? Why don't you visit our
</span><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:black'><a href="https://www.lesmills.com/clubs-and-facilities/faqs/#virtual" target="_blank" rel="noreferrer"><span lang="EN-US" style='font-family:"Helvetica Neue"'>Virtual FAQs page?</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'>
</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'>For any other queries, reach out to a member of our
</span><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:black'><a href="https://www.lesmills.com/virtual/virtual-support/#supportform/" target="_blank" rel="noreferrer"><span lang="EN-US" style='font-family:"Helvetica Neue"'>Virtual Helpdesk Team</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'>
</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'>and someone will be in contact in a flash.</span><span lang="EN-US" style="color:black">
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'>We want you and your members to have the best experience with LES MILLS Virtual. Speak to your Les Mills representative on how to optimise your studio
 timetable and maximise what Virtual can do for you. Best practice guides, advice, tips and tricks.</span><span lang="EN-US" style="color:black">
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'>We love feedback, if you have anything on your mind,
</span><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:black'><a href="https://www.lesmills.com/clubs-and-facilities/virtual-contact-us/" target="_blank" rel="noreferrer"><span lang="EN-US" style='font-family:"Helvetica Neue"'>let us know here.</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'>
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<strong><span style='font-family:"Helvetica Neue"'>The Les Mills team</span></strong>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:9.0pt;font-family:"Helvetica Neue";color:#273036'>This email address is not monitored. Please don't reply to this email if you have any issues contact your Les Mills team.</span></div>
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<span lang="EN-US" style='font-size:7.5pt;font-family:"Helvetica",sans-serif;color:#EBEBEB'>We respect your right to privacy.
</span><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:white'><a href="http://www.lesmills.com/privacy-policy/" target="_blank" rel="noreferrer"><span lang="EN-US" style='font-size:7.5pt;font-family:"Helvetica",sans-serif;color:white'>View our policy</span></a></span><span lang="EN-US" style='font-size:7.5pt;font-family:"Helvetica",sans-serif;color:#EBEBEB'>.</span><span lang="EN-US" style="color:white">
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<span lang="EN-US" style='font-size:7.5pt;font-family:"Helvetica",sans-serif;color:#EBEBEB'>Les Mills International Ltd 2016. All Rights Reserved.<br>
22 Centre St, Freemans Bay, Auckland, New Zealand. <br>
</span><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif;color:#EBEBEB'>Ph: (64) 9 366 9900</span><span style="color:white">
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3971