Subject: Ticket re-opened - [#3971] FW: Welcome to Les Mills Virtual
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 25 Sep 2020 08:09:26 +0000

Hi Pritish Nandi,  Ticket “#3971 – FW: Welcome to Les Mills Virtual” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3971 to view the ticket.  Ticket comment   
 Hi Olesia, 

  

 Thanks again, the club is informed and will follow up the steps to get started with LM virtual. 

 If I have more questions with I cannot answer myself, I will let you know. 

 

 
Best regards, 

 
Pierre Tromp 
Club Performance Coördinator 

 
 
Elzenweg 37 
5144 MB Waalwijk 
The Netherlands 
Web: www.lesmills.nl 

 

  

  

  

 Van: Les Mills International <[email-masked]>
 
Verzonden: donderdag 24 september 2020 15:34 
Aan: Pierre Tromp <[email-masked]> 
Onderwerp: Re: FW: Welcome to Les Mills Virtual 

 

 

 Hi Pierre, 

 
 
 ​ 

 
 
 Thank you for reaching out to support. 

 

   

 
 This is a NEW customer. And he still didn't use temporary password to login to the Scheduler for the first time. Kindly share belove information with the Club. 

 

  

 
 
 The first step is to
sign into the Scheduler on a desktop computer with your username:
[email-masked] and temporary password: Tp0#CJkf7Iku.  Once your details have been added and your password changed you can login to the App with your username and new password and download the content.
  Please note: the temporary password can not be used to login to the App. 

 

   

 
 Please click here for detailed step by step instructions. 

 

   

 
 Please let us know how it goes. We will keep this ticket open for another 48 hours if you have any further questions. 

 

   

 
 
 Best Regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3971 

 

 
On Fri, 25 Sep at 2:16 AM
, Pierre Tromp <[email-masked]> wrote:

 

 
 Hi supportteam, 

 

 

 
 
We have a problem with the login for our client Wellnesselande Barendrecht.

 

 
They want to reset the password via
https://uk.lesmillsvirtual.com/virtual/forgotten-password
 and username
[email-masked]

 

 
 
They don’t receive an email with password on
[email-masked] 

 

 
 
This is the correct emailadress what is also imported in Salesforce by us.

 

 
Can you check this and help us out please?

 

   

 

Best regards, 

 
Pierre Tromp 
Club Performance Coördinator 

 
 
Elzenweg 37 
5144 MB Waalwijk 
The Netherlands 
Web: www.lesmills.nl 

 

 

 

 

 

   

 

 
 
Van: Groepslessen | Wellnesselande <[email-masked]>
 
Verzonden: donderdag 24 september 2020 15:08 
Aan: Pierre Tromp <[email-masked]> 
Onderwerp: RE: Welcome to Les Mills Virtual

 

 

 

 
 
Hai Pierre,

 

   

 

Het probleem is dat ik die reset mail niet krijg.

 

   

 

 
Met vriendelijke groet, 

 

 
Jaime de Ruijter 

 

 
Manager groepslessen/receptie/horeca

 

 
Wellnesselande Barendrecht

 

 

 

 

 

 

e
[email-masked]

 

 
 
w
www.wellnesselande.nl

 

 
 
t 0180-646400

 

 
 
m
06-18099435

 

 

 

 

 
Van: Pierre Tromp <[email-masked]>
 
Verzonden: woensdag 23 september 2020 14:07 
Aan: Groepslessen | Wellnesselande <[email-masked]> 
Onderwerp: RE: Welcome to Les Mills Virtual

 

 

 

 
 
Hoi Jaime,

 

   

 

Net even de gegevens gecheckt en om te starten met het maken van een lesrooster dien je eerst op een laptop of desktop te gaan naar
https://uk.lesmillsvirtual.com/virtual/forgotten-password en de gebruikersnaam
[email-masked] in te vullen.

 

 
Dit nieuwe wachtwoord is slechts 15 minuten geldig.

 

 
Na het inloggen kun je starten met het maken van een lesrooster.

 

 
Als de Les Mills virtual app geïnstalleerd is op de Ipad, dan zal dit lesrooster automatisch gesynchroniseerd worden op de Ipad.

 

 
Laat me even weten of dit goed is verlopen.

 

   

 
 
 Met vriendelijke groet, 

 
Pierre Tromp 
Club Performance Coördinator 

 
 
Elzenweg 37 
5144 MB Waalwijk 
Tel: +31 (0)416 34 97 25 
Web: www.lesmills.nl 

 

 

 

 

 

   

 

 
 
Van: Groepslessen | Wellnesselande <[email-masked]>
 
Verzonden: woensdag 23 september 2020 13:37 
Aan: Pierre Tromp <[email-masked]> 
Onderwerp: FW: Welcome to Les Mills Virtual

 

 

 

 

 

   

 

 
Met vriendelijke groet, 

 

 
Jaime de Ruijter 

 

 
Manager groepslessen/receptie/horeca

 

 
Wellnesselande Barendrecht

 

 

 

 

 

 

e
[email-masked]

 

 
 
w
www.wellnesselande.nl

 

 
 
t 0180-646400

 

 
 
m
06-18099435

 

 

 

 

 
Van:
[email-masked] <[email-masked]>
Namens Les Mills 
Verzonden: woensdag 16 september 2020 16:28 
Aan: Groepslessen | Wellnesselande <[email-masked]> 
Onderwerp: Welcome to Les Mills Virtual

 

 

 

 

 

 
 
 The world's best Virtual fitness programs.

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 
Kia ora Jaime,

 
 
Welcome to LES MILLS Virtual. You have taken the next step to get the World’s best Virtual programs to your members. This email will guide you through some basic steps
 to complete the setup of your LES MILLS Virtual scheduler, the LES MILLS Virtual App and content download. 
 
We’ve completed the process at our end and your account has been set up to run LES MILLS Virtual on
2 devices. 
Now it’s your turn; let’s get this thing going.

 

 

 

 
 
STEP ONE 

 
Sign in & set up your LES MILLS Virtual Scheduler and create your studio timetables. Please click the link below and use your LES MILLS Virtual Username
 and Password to get started: 

 

 
Sign in here.

 

 
 
Username:
[email-masked] 
Password: Tp0#CJkf7Iku

 

 

 

STEP TWO 

 
Once you have completed set up of your LES MILLS Virtual scheduler account, it’s time to activate your iPad and download the content. There are two options
 for this step: 

 

 
1. Get your AV partner to prepare the iPad by loading all video content onto the device before installation. You do not need to share your login username
 or password, all you need to provide them is your Content Download Access Code here:

 

 
 
ACCESS CODE: ff993b66-bf99-7405-406b-3f06293ec5a1

 

 
 
Follow the
Content
 Download instructions
on our Virtual Support page.

 

 
 
2. Prefer to do it yourself? Grab your Apple iPad Pro and download the LES MILLS Virtual App from the Apple App Store, set up and begin the content download
 process. 

 

 

 

 

Help and Support

 

 
 
Need some support? Why don't you visit our
Virtual FAQs page?
For any other queries, reach out to a member of our
Virtual Helpdesk Team
and someone will be in contact in a flash.

 

 
 
We want you and your members to have the best experience with LES MILLS Virtual. Speak to your Les Mills representative on how to optimise your studio
 timetable and maximise what Virtual can do for you. Best practice guides, advice, tips and tricks.

 

 
 
We love feedback, if you have anything on your mind,
let us know here.

 

 
  
The Les Mills team

 

   

 
 
 This email address is not monitored. Please don't reply to this email if you have any issues contact your Les Mills team. 

 

 

 

 

 

 

 

 

 

  

 

 

We respect your right to privacy.
View our policy.

 

 
 
Les Mills International Ltd 2016. All Rights Reserved. 
22 Centre St, Freemans Bay, Auckland, New Zealand.  
Ph: (64) 9 366 9900

 

 

 

 

 

 

 

 
 
3971:859387