Subject: Fwd: Warrantly escalations 23rd Sep
From: Ashish Dabral <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Date: Thu, 24 Sep 2020 23:15:57 -0700 (MST)

Regards, 
Ashish Dabral 

From: "Karen Teles Benitez, KRTB" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "hnyr" <[email-masked]>, "Deeksha" <[email-masked]> 
Sent: Thursday, September 24, 2020 8:28:59 PM 
Subject: RE: Warrantly escalations 23rd Sep 

Hello Ashish, 

Not a problem. Here it goes another list of trackings: 

	

Packing Slip 	

Ticket 	

Tracking 	

Order 

SPS000046507 	

102496 	

1Z609FR66867324641 	

SDE000024721 

SPS000012903 	

1Z609FR66867324463 	

SFR000005846 

SPS000046497 	

90636 	

1Z609FR66867325319 	

SDE000024605 

SPS000012897 	

97417 	

1Z609FR66867324598 	

SFR000005853 

SPS000009073 	

87660 	

1Z609FR66867324614 	

SUK000003794 

SPS000046481 	

102517 	

1Z609FR66867324650 	

SDE000024735 

SPS000006075 	

102189 	

1Z609FR66867328227 	

EXP000004198 

SPS000046475 	

99179 	

1Z609FR66867324730 	

SDE000024720 

SPS000046467 	

99669 	

1Z609FR66867328692 	

SDE000024558 

SPS000046455 	

102028 	

1Z609FR66867322465 	

SDE000024733 

SPS000046453 	

102541 	

1Z609FR66867324721 	

SDE000024715 

SPS000046451 	

91864 	

1Z609FR66867324801 	

SDE000024764 

SPS000046435 	

101087 	

1Z609FR66867324632 	

SDE000024783 

SPS000002323 	

97756 	

145747398356 	

SJP000001145 

SPS000002319 	

97758 	

145747398367 	

SJP000001126 

SPS000002317 	

100640 	

145747398389 	

SJP000001147 

SPS000001821 	

101304 	

145747394269 	

SPS000001821 

SPS000002313 	

102002 	

145747398378 	

SJP000001146 

SPS000032779 	

99418 	

1Z8760F30358003787 	

SUS000019624 

SPS000032771 	

101906 	

SUS000019387 	

SUS000019387 

SPS000032769 	

90570 	

1Z8760F30358005801 	

SUS000019645 

SPS000032763 	

82852 	

1Z8760F30358003778 	

SUS000019629 

SPS000032761 	

99228 	

1Z8760F30358003661 	

SUS000019643 

SPS000032755 	

100804 	

1Z8760F30358005829 	

SUS000019650 

SPS000003673 	

98909 	

1Z8760F30458004202 	

SCA000001870 

SPS000032751 	

101904 	

1Z8760F30358003652 	

SUS000019639 

SPS000032747 	

97974 	

1Z8760F30358005810 	

SUS000019648 

SPS000003671 	

98185 	

1Z8760F30458003892 	

SCA000001868 

SPS000032741 	

102168 	

1Z8760F30358004428 	

SUS000019631 

SPS000032717 	

102475 	

1Z8760F30358004419 	

SUS000019625 

SPS000032713 	

95561 	

1Z8760F30358002813 	

SUS000019329 

SPS000032715 	

99105 	

1Z8760F30358003714 	

SUS000018765 

SPS000032711 	

100128 	

1Z8760F30358002822 	

SUS000019266 

SPS000032709 	

95561 	

1Z8760F30358002877 	

SUS000019334 

SPS000032705 	

95561 	

1Z8760F30358002840 	

SUS000019325 

SPS000032707 	

95561 	

1Z8760F30358002868 	

SUS000019337 

SPS000032703 	

92642 	

1Z8760F30358002644 	

SUS000019578 

SPS000032701 	

95561 	

1Z8760F30358002831 	

SUS000019328 

SPS000032699 	

101626 	

1Z8760F30357999482 	

SUS000019601 

SPS000032697 	

88204 	

1Z8760F30357999491 	

SUS000013838 

SPS000032691 	

98634 	

1Z8760F30358004071 	

SUS000019605 

SPS000032693 	

102219 	

1Z8760F30358002662 	

SUS000019584 

SPS000032689 	

95561 	

1Z8760F30358002886 	

SUS000019330 

SPS000003669 	

100993 	

1Z8760F30457999471 	

SCA000001992 

SPS000032685 	

100279 	

1Z8760F30358003705 	

SUS000018985 

SPS000032683 	

95561 	

1Z8760F30358002859 	

SUS000019327 

SPS000003667 	

95561 	

1Z8760F30458002535 	

SCA000001967 

SPS000032677 	

95561 	

1Z8760F30358002797 	

SUS000019331 

SPS000032669 	

95561 	

1Z8760F30358002804 	

SUS000019335 

SPS000032663 	

95561 	

1Z8760F30358002788 	

SUS000019326 

SPS000046413 	

101852 	

1Z609FR66867321233 	

SDE000024566 

SPS000046399 	

102410 	

1Z609FR66867315473 	

SDE000024541 

SPS000009049 	

101433 	

1Z609FR66867317775 	

SUK000003778 

SPS000046377 	

83708 	

1Z609FR66867317622 	

SDE000024572 

SPS000006057 	

102254 	

1Z609FR66867318845 	

EXP000004180 

	

Best regards, 

Karen Teles Benitez 
Student Assistant 
+45 7242 1736 

	

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

	

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

[ https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA ] [ https://twitter.com/Epos_audio ] [ https://www.linkedin.com/company/eposaudio/ ] 

​ 

From: Ashish Dabral <[email-masked]> 
Sent: 24. september 2020 13:38 
To: Karen Teles Benitez (KRTB) <[email-masked]> 
Cc: Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>; Deeksha <[email-masked]> 
Subject: Re: Warrantly escalations 23rd Sep 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hello Karen, 

Thank you. 

Regards, 
Ashish Dabral 

From: "Karen Teles Benitez, KRTB" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Sara Aknooni, SRAK" < [ mailto:[email-masked] | [email-masked] ] >, "hnyr" < [ mailto:[email-masked] | [email-masked] ] >, "Deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, September 24, 2020 4:19:41 PM 
Subject: RE: Warrantly escalations 23rd Sep 

Hello Ashish, 

About the first case in the list, 101204, The GSX 300 is an amplifier, it was probably a typo with the logistics that provoked the mistake. 

Im escalation with management and I will return to you shortly. 

	

Best regards, 

Karen Teles Benitez 
Student Assistant 
+45 7242 1736 

	

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

	

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Ckrtb%40eposaudio.com%7Ca827857beaaf4b5b4f3608d8607e452a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637365442754379536&sdata=q2JLcG99eG%2B9Mfz7w9UJxuy5X1GEZO9posYZPGJ8r5I%3D&reserved=0 | eposaudio.com ] · Follow us here 	

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=02%7C01%7Ckrtb%40eposaudio.com%7Ca827857beaaf4b5b4f3608d8607e452a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637365442754379536&sdata=ucq5WUfNdYwxNyNxB%2Fp3TSjuR9wGLXRw%2FWgR8T%2FT9Qc%3D&reserved=0 ] [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FEpos_audio&data=02%7C01%7Ckrtb%40eposaudio.com%7Ca827857beaaf4b5b4f3608d8607e452a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637365442754389532&sdata=FZBCzohVzRNkuQ0J9fNv3zb90F7s%2BZOMBhrZ6bCUnHM%3D&reserved=0 ] [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio%2F&data=02%7C01%7Ckrtb%40eposaudio.com%7Ca827857beaaf4b5b4f3608d8607e452a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637365442754399528&sdata=Z%2FfUUqood3YI3rdJAyvRVlxWn2qfOcsmgbrbSvBzCV0%3D&reserved=0 ] 

​ 

From: Karen Teles Benitez (KRTB) 
Sent: 24. september 2020 12:39 
To: Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sara Aknooni (SRAK) < [ mailto:[email-masked] | [email-masked] ] >; Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] >; Deeksha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Warrantly escalations 23rd Sep 

Hello Ashish, 

Below you can find the information requested. I will update you when the others that are currently in the list missing are fixed. 

	

Information requested 	

Zendesk ticket number 	

Replacement order number (if available) 	

Country 	

Missing information 

15/09 1Z609FR66867309524 	

101204 	

SUK000003764 	

uk 	

customer received wrong replacement. He received GSX 300 instead of GSP 300 

07-okt-20 	

88595 	

SUS000014457 	

USA 	

Need tracking # 

	

93175 	

SDE000015702 	

Germany 	

any est ship date? 

To be confirmed 	

93067 	

SFR000005521 	

France 	

any est ship date? 

Below 	

100644 	

SDE000023898 	

Germany 	

Customer complaining that rplacement is incorrect product. Customer original product: Sennheiser MB 360. Customer received as replacement product: EPOS Adapt MB 360 

19-okt-20 	

101203 	

SUS000019373 	

USA 	

Est. Shipping date / tracking # ? 

01-okt-20 	

101014 	

SDE000023920 	

Germany 	

Est. Shipping date ? 

25-sep-20 	

100943 	

SDE000023643 	

Germany 	

Est. Shipping date ? 

5018157457 	

98850 	

SAU000000310 	

Australia 	

Tracking # 

14-okt-20 	

97307 	

SUS000019636 	

USA 	

Customer did not received replacement yet 

About the case 100644 

The models that have the brand “Sennheiser” disposed in the products are old model and phased out. 

EPOS Adapt is our new brand, with higher technology for the product. Basically, we are the same company manufacturing and selling those Sennheiser products, now in a more improved way. The client can also visualize the name Sennheiser under the EPOS name on top of the earcups of the headphone. 

This new product now connects with Microsoft teams instantly and can connect 2 Bluetooth. Below you find the improvements made in the headset. 

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk%2Fenterprise%2Fproducts%2Fadapt-300-p15240%23id-66u-tech-specs-36150_11&data=02%7C01%7Ckrtb%40eposaudio.com%7Ca827857beaaf4b5b4f3608d8607e452a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637365442754399528&sdata=Ro7s34o616cp3Kdjw3FTo1UH5cx7G1qHDmRfM7UjqHU%3D&reserved=0 | https://www.eposaudio.com/en/dk/enterprise/products/adapt-300-p15240#id-66u-tech-specs-36150_11 ] 

	

Best regards, 

Karen Teles Benitez 
Student Assistant 
+45 7242 1736 

	

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

	

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Ckrtb%40eposaudio.com%7Ca827857beaaf4b5b4f3608d8607e452a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637365442754409524&sdata=xS8iuYc%2Bcg5lw7mq3GjAkO3afY65Rjwn9ltVBFyw1RU%3D&reserved=0 | eposaudio.com ] · Follow us here 	

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=02%7C01%7Ckrtb%40eposaudio.com%7Ca827857beaaf4b5b4f3608d8607e452a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637365442754419517&sdata=Qesl45Kv1ty4neR8p%2BmRse%2B2oMkQxlVkbdHIDaw8Zlw%3D&reserved=0 ] [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FEpos_audio&data=02%7C01%7Ckrtb%40eposaudio.com%7Ca827857beaaf4b5b4f3608d8607e452a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637365442754419517&sdata=4km83cDvxlsf2qiMSQhAjel23tPFE4YLbZR%2Ffr66RsE%3D&reserved=0 ] [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio%2F&data=02%7C01%7Ckrtb%40eposaudio.com%7Ca827857beaaf4b5b4f3608d8607e452a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637365442754429515&sdata=vNOl3n8YCyj1cG2LItOFIdQyHb51jkavr4oDvSJ%2FtK8%3D&reserved=0 ] 

​ 

From: Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 23. september 2020 17:13 
To: Karen Teles Benitez (KRTB) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sara Aknooni (SRAK) < [ mailto:[email-masked] | [email-masked] ] >; Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] >; Deeksha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Warrantly escalations 23rd Sep 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hello Karen, 

Here are the details for Warrantly escalations. 

	

Date 	

Zendesk ticket number 	

Replacement order number (if available) 	

Country 	

Missing information 

18-09-20 	

101204 	

SUK000003764 	

uk 	

customer received wrong replacement. He received GSX 300 instead of GSP 300 

23-Sep-20 	

88595 	

SUS000014457 	

USA 	

Need tracking # 

23-Sep-20 	

89442 	

EXP000003580 	

India 	

Need tracking # 

23-Sep-20 	

90612 	

SDE000015309 	

Germany 	

any est ship date? 

23-Sep-20 	

91292 	

SDE000016265 	

Germany 	

any est ship date? 

23-Sep-20 	

87620 	

EXP000003413 	

Croatia 	

any est ship date? 

23-Sep-20 	

96737 	

EXP000003937 	

Russia 	

any est ship date? 

23-Sep-20 	

99194 	

SNL000001407 	

NETHERLANDS 	

any est ship date? 

23-Sep-20 	

93175 	

SDE000015702 	

Germany 	

any est ship date? 

23-Sep-20 	

93067 	

SFR000005521 	

France 	

any est ship date? 

23-Sep-20 	

100644 	

SDE000023898 	

Germany 	

Customer complaining that rplacement is incorrect product. Customer original product: Sennheiser MB 360. Customer received as replacement product: EPOS Adapt MB 360 

23-Sep-20 	

101203 	

SUS000019373 	

USA 	

Est. Shipping date / tracking # ? 

23-Sep-20 	

101014 	

SDE000023920 	

Germany 	

Est. Shipping date ? 

23-Sep-20 	

100943 	

SDE000023643 	

Germany 	

Est. Shipping date ? 

23-Sep-20 	

98850 	

SAU000000310 	

Australia 	

Tracking # 

23-Sep-20 	

97307 	

SUS000019636 	

USA 	

Customer did not received replacement yet 

Regards, 
Ashish Dabral