Subject: Ticket re-opened - [#3931] FW: Splash
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 24 Sep 2020 22:46:02 +0000

Hi Pritish Nandi,  Ticket “#3931 – FW: Splash” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3931 to view the ticket.  Ticket comment   
 
Yes sure. Please proceed with closing the ticket. 

 
 
Thanks for your help with this. 

 

 
​ 

 
Kind Regards, 

 

 
Jasmine Bourchier | National Launch Coach

Les Mills Asia Pacific | [email-masked] 

 
PO Box 3998 Manuka ACT 2603 AUSTRALIA

tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au

 
 
Q3
 QUARTERLY EWORKSHOPS | 4th,
 5th, 6th of September | Live-streamed so instructors can upskill from home or the club
 | www.lesmills.com.au/quarterly-eworkshops

 
Grab
 your comprehensive guide to reopening from our
 online Re-Set Hub - click
 here to
 download. 

 

 

 

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 us of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.BODYATTACK®, BODYBALANCE®, BODYCOMBAT®, BODYJAM®, BODYPUMP®, BODYSTEP®, BORN
 TO MOVE®, CHAIN®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH'BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP® are all registered trademarks of Les Mills Asia Pacific. 

 

 

 

 

 

 
  
 From: Les Mills International <[email-masked]> 
Sent: Thursday, 24 September 2020 6:49 PM 
To: Greg Cartagena <[email-masked]> 
Cc: Jasmine Bourchier <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; Greg Cartagena <[email-masked]> 
Subject: Re: FW: Splash

 

 Hi Jasmine, 
 ​ 
 
 Thank you for the clarity.  
 ​ 
 
 In that case, we would suggest that we can close this ticket from our end as we already advised on the steps that they need to take. 
 ​ 
 
 If they require further help and support with anything we would be an email away. They can always create a new ticket for us to get back to them.  
 ​ 
 
 Please do let me know your thoughts. 

 
 Best Regards, 
 Pritish 
 Customer Services 
 Les Mills Virtual App 
 ​ 

 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3931

 

 
 
 On Thu, 24 Sep at 7:05 PM 
, Jasmine <[email-masked]> wrote:

Hi Pritish, 

 

 

 

 

 

 

 

 

 
Just to clarify re: testing a the moment, Toa does not have the program content uploaded to his iPads yet in order to test. We are unsure of when the club is launching (due to COVID lockdown) therefore we are unable to enter a date into our system to trigger
 the downloads (within 30 days of launch date). 

 
 
Thanks 
 
​ 

 
Kind Regards, 

 

 
Jasmine Bourchier | National Launch Coach

Les Mills Asia Pacific | [email-masked] 

 
PO Box 3998 Manuka ACT 2603 AUSTRALIA

tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au

 
 
Q3
 QUARTERLY EWORKSHOPS | 4th,
 5th, 6th of September | Live-streamed so instructors can upskill from home or the club
 | www.lesmills.com.au/quarterly-eworkshops

 
Grab
 your comprehensive guide to reopening from our
 online Re-Set Hub - click
 here to
 download. 

 

 

 

The contents of this email and its attachments are confidential and privileged. Any unauthorised
 us of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.BODYATTACK®, BODYBALANCE®, BODYCOMBAT®, BODYJAM®, BODYPUMP®, BODYSTEP®, BORN
 TO MOVE®, CHAIN®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH'BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP® are all registered trademarks of Les Mills Asia Pacific. 

 

 

 

 

 

 

 From: Les Mills International <[email-masked]> 
Sent: Thursday, 24 September 2020 3:56 PM 
To: Greg Cartagena <[email-masked]> 
Cc: Jasmine Bourchier <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; Greg Cartagena <[email-masked]> 
Subject: Re: FW: Splash  

 
 
 Hi ​Paul, 
 ​ 
 
 I hope that you are doing good.  
 ​ 
 
 We have tested the iPad name change procedure and would like to update you that the updated name of the iPad would only show when the device is removed and relinked. Unfortunately once the device is already linked with the scheduler the name
 change of the iPad would not reflect. 
 ​ 
 
 I hope this clarifies the name change procedure.  
 ​ 
 
 @ Hi Toa, 

 
 If the setup is done completely, then of course you could schedule a test class on all the studios and it should play fine. However, please make sure that the iPads have a dedicated internet connection so that they can sync with the scheduler.
 We do not recommend intermittent connection as this may result in the time table not getting updated on the app resulting in a failed class. 

 
 We do see that the all the studios are out of sync with the scheduler for the past 9-10 days.  

 
  
 ​ 
 
 In this stituation if you schedule any class they would not get updated on the ipad. It may take up to 20 mins to sync the ipad with scheduler.  

 
 I hope I was able to provide useful insight.  

 
 We will leave this ticket open for another 48 hours if you need assistance with anything else.  

 
 Have a good day! 

 
 Best Regards, 
 Pritish 
 Customer Services  
 Les Mills Virtual App 
 ​ 
 
 ​ 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3931  

 

 
 On Tue, 15 Sep at 12:27 PM 
, Toa Su'a <[email-masked]> wrote:
 
 Morning Pritish 

  

 Thank you for organising this. Unfortunately I wont be onsite today to check the systems but I’ll be onsite first thing tomorrow morning.

 
 Just to clarify, I can schedule a test class in all 3 rooms if they are working appropriately? 

  

 cheers  

  

 

 

 From: Les Mills International <[email-masked]>
 
Sent: Monday, 14 September 2020 4:48 PM 
To: [email-masked] 
Cc: [email-masked]; [email-masked]; [email-masked]; Toa Su'a <[email-masked]> 
Subject: Re: FW: Splash  

 

 

 Hi Greg and Jasmine, 

 
 
 ​ 

 
 
 Thank you for forwarding it to Toa. 

 
 
 ​ 

 
 
 @ Hi Toa, 

 

   

 
 Could you check once and advise if everything is running as per your expectations? 

 

   

 
 We will leave this ticket open for another couple of days if you need assistance with anything else.  

 

   

 
 Kind Regards, 
Pritish 
Customer Services 
Les Mills Virtual App 

 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3931 

 

  

 

 
 
3931:859387

 

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