Subject: RE: Warrantly escalations 23rd Sep
From: "Karen Teles Benitez (KRTB)" <[email-masked]>
To: ashish <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>, Deeksha <[email-masked]>
Date: Thu, 24 Sep 2020 14:58:59 +0000

Hello Ashish,

Not a problem. Here it goes another list of trackings:

Packing Slip
Ticket
Tracking
Order
SPS000046507
102496
1Z609FR66867324641
SDE000024721
SPS000012903

1Z609FR66867324463
SFR000005846
SPS000046497
90636
1Z609FR66867325319
SDE000024605
SPS000012897
97417
1Z609FR66867324598
SFR000005853
SPS000009073
87660
1Z609FR66867324614
SUK000003794
SPS000046481
102517
1Z609FR66867324650
SDE000024735
SPS000006075
102189
1Z609FR66867328227
EXP000004198
SPS000046475
99179
1Z609FR66867324730
SDE000024720
SPS000046467
99669
1Z609FR66867328692
SDE000024558
SPS000046455
102028
1Z609FR66867322465
SDE000024733
SPS000046453
102541
1Z609FR66867324721
SDE000024715
SPS000046451
91864
1Z609FR66867324801
SDE000024764
SPS000046435
101087
1Z609FR66867324632
SDE000024783
SPS000002323
97756
145747398356
SJP000001145
SPS000002319
97758
145747398367
SJP000001126
SPS000002317
100640
145747398389
SJP000001147
SPS000001821
101304
145747394269
SPS000001821
SPS000002313
102002
145747398378
SJP000001146
SPS000032779
99418
1Z8760F30358003787
SUS000019624
SPS000032771
101906
SUS000019387
SUS000019387
SPS000032769
90570
1Z8760F30358005801
SUS000019645
SPS000032763
82852
1Z8760F30358003778
SUS000019629
SPS000032761
99228
1Z8760F30358003661
SUS000019643
SPS000032755
100804
1Z8760F30358005829
SUS000019650
SPS000003673
98909
1Z8760F30458004202
SCA000001870
SPS000032751
101904
1Z8760F30358003652
SUS000019639
SPS000032747
97974
1Z8760F30358005810
SUS000019648
SPS000003671
98185
1Z8760F30458003892
SCA000001868
SPS000032741
102168
1Z8760F30358004428
SUS000019631
SPS000032717
102475
1Z8760F30358004419
SUS000019625
SPS000032713
95561
1Z8760F30358002813
SUS000019329
SPS000032715
99105
1Z8760F30358003714
SUS000018765
SPS000032711
100128
1Z8760F30358002822
SUS000019266
SPS000032709
95561
1Z8760F30358002877
SUS000019334
SPS000032705
95561
1Z8760F30358002840
SUS000019325
SPS000032707
95561
1Z8760F30358002868
SUS000019337
SPS000032703
92642
1Z8760F30358002644
SUS000019578
SPS000032701
95561
1Z8760F30358002831
SUS000019328
SPS000032699
101626
1Z8760F30357999482
SUS000019601
SPS000032697
88204
1Z8760F30357999491
SUS000013838
SPS000032691
98634
1Z8760F30358004071
SUS000019605
SPS000032693
102219
1Z8760F30358002662
SUS000019584
SPS000032689
95561
1Z8760F30358002886
SUS000019330
SPS000003669
100993
1Z8760F30457999471
SCA000001992
SPS000032685
100279
1Z8760F30358003705
SUS000018985
SPS000032683
95561
1Z8760F30358002859
SUS000019327
SPS000003667
95561
1Z8760F30458002535
SCA000001967
SPS000032677
95561
1Z8760F30358002797
SUS000019331
SPS000032669
95561
1Z8760F30358002804
SUS000019335
SPS000032663
95561
1Z8760F30358002788
SUS000019326
SPS000046413
101852
1Z609FR66867321233
SDE000024566
SPS000046399
102410
1Z609FR66867315473
SDE000024541
SPS000009049
101433
1Z609FR66867317775
SUK000003778
SPS000046377
83708
1Z609FR66867317622
SDE000024572
SPS000006057
102254
1Z609FR66867318845
EXP000004180

Best regards,
Karen Teles Benitez
Student Assistant
+45 7242 1736
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

eposaudio.com<https://www.eposaudio.com/> · Follow us here
<https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA>  <https://twitter.com/Epos_audio>   <https://www.linkedin.com/company/eposaudio/>

​

From: Ashish Dabral <[email-masked]>
Sent: 24. september 2020 13:38
To: Karen Teles Benitez (KRTB) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>; Deeksha <[email-masked]>
Subject: Re: Warrantly escalations 23rd Sep

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hello Karen,

Thank you.

Regards,
Ashish Dabral

________________________________
From: "Karen Teles Benitez, KRTB" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Cc: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>, "hnyr" <[email-masked]<mailto:[email-masked]>>, "Deeksha" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 24, 2020 4:19:41 PM
Subject: RE: Warrantly escalations 23rd Sep

Hello Ashish,

About the first case in the list, 101204, The GSX 300 is an amplifier, it was probably a typo with the logistics that provoked the mistake.
Im escalation with management and I will return to you shortly.

Best regards,
Karen Teles Benitez
Student Assistant
+45 7242 1736
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Ckrtb%40eposaudio.com%7Ca827857beaaf4b5b4f3608d8607e452a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637365442754379536&sdata=q2JLcG99eG%2B9Mfz7w9UJxuy5X1GEZO9posYZPGJ8r5I%3D&reserved=0> · Follow us here
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=02%7C01%7Ckrtb%40eposaudio.com%7Ca827857beaaf4b5b4f3608d8607e452a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637365442754379536&sdata=ucq5WUfNdYwxNyNxB%2Fp3TSjuR9wGLXRw%2FWgR8T%2FT9Qc%3D&reserved=0>  <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FEpos_audio&data=02%7C01%7Ckrtb%40eposaudio.com%7Ca827857beaaf4b5b4f3608d8607e452a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637365442754389532&sdata=FZBCzohVzRNkuQ0J9fNv3zb90F7s%2BZOMBhrZ6bCUnHM%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio%2F&data=02%7C01%7Ckrtb%40eposaudio.com%7Ca827857beaaf4b5b4f3608d8607e452a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637365442754399528&sdata=Z%2FfUUqood3YI3rdJAyvRVlxWn2qfOcsmgbrbSvBzCV0%3D&reserved=0>

​

From: Karen Teles Benitez (KRTB)
Sent: 24. september 2020 12:39
To: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>; Deeksha <[email-masked]<mailto:[email-masked]>>
Subject: RE: Warrantly escalations 23rd Sep

Hello Ashish,

Below you can find the information requested. I will update you when the others that are currently in the list missing are fixed.

Information requested
Zendesk ticket number
Replacement order number (if available)
Country
Missing information
15/09 1Z609FR66867309524
101204
SUK000003764
uk
customer received wrong replacement. He received GSX 300 instead of GSP 300
07-okt-20
88595
SUS000014457
USA
Need tracking #

93175
SDE000015702
Germany
any est ship date?
To be confirmed
93067
SFR000005521
France
any est ship date?
Below
100644
SDE000023898
Germany
Customer complaining that rplacement is incorrect product. Customer original product: Sennheiser MB 360. Customer received as replacement product: EPOS Adapt MB 360
19-okt-20
101203
SUS000019373
USA
Est. Shipping date / tracking # ?
01-okt-20
101014
SDE000023920
Germany
Est. Shipping date ?
25-sep-20
100943
SDE000023643
Germany
Est. Shipping date ?
5018157457
98850
SAU000000310
Australia
Tracking #
14-okt-20
97307
SUS000019636
USA
Customer did not received replacement yet

About the case 100644
The models that have the brand “Sennheiser” disposed in the products are old model and phased out.
EPOS Adapt is our new brand, with higher technology for the product. Basically, we are the same company manufacturing and selling those Sennheiser products, now in a more improved way. The client can also visualize the name Sennheiser under the EPOS name on top of the earcups of the headphone.
This new product now connects with Microsoft teams instantly and can connect 2 Bluetooth. Below you find the improvements made in the headset.

https://www.eposaudio.com/en/dk/enterprise/products/adapt-300-p15240#id-66u-tech-specs-36150_11<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk%2Fenterprise%2Fproducts%2Fadapt-300-p15240%23id-66u-tech-specs-36150_11&data=02%7C01%7Ckrtb%40eposaudio.com%7Ca827857beaaf4b5b4f3608d8607e452a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637365442754399528&sdata=Ro7s34o616cp3Kdjw3FTo1UH5cx7G1qHDmRfM7UjqHU%3D&reserved=0>

Best regards,
Karen Teles Benitez
Student Assistant
+45 7242 1736
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Ckrtb%40eposaudio.com%7Ca827857beaaf4b5b4f3608d8607e452a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637365442754409524&sdata=xS8iuYc%2Bcg5lw7mq3GjAkO3afY65Rjwn9ltVBFyw1RU%3D&reserved=0> · Follow us here
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=02%7C01%7Ckrtb%40eposaudio.com%7Ca827857beaaf4b5b4f3608d8607e452a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637365442754419517&sdata=Qesl45Kv1ty4neR8p%2BmRse%2B2oMkQxlVkbdHIDaw8Zlw%3D&reserved=0>  <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FEpos_audio&data=02%7C01%7Ckrtb%40eposaudio.com%7Ca827857beaaf4b5b4f3608d8607e452a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637365442754419517&sdata=4km83cDvxlsf2qiMSQhAjel23tPFE4YLbZR%2Ffr66RsE%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio%2F&data=02%7C01%7Ckrtb%40eposaudio.com%7Ca827857beaaf4b5b4f3608d8607e452a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637365442754429515&sdata=vNOl3n8YCyj1cG2LItOFIdQyHb51jkavr4oDvSJ%2FtK8%3D&reserved=0>

​

From: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Sent: 23. september 2020 17:13
To: Karen Teles Benitez (KRTB) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>; Deeksha <[email-masked]<mailto:[email-masked]>>
Subject: Warrantly escalations 23rd Sep

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hello Karen,

Here are the details for Warrantly escalations.

Date
Zendesk ticket number
Replacement order number (if available)
Country
Missing information
18-09-20
101204
SUK000003764
uk
customer received wrong replacement. He received GSX 300 instead of GSP 300
23-Sep-20
88595
SUS000014457
USA
Need tracking #
23-Sep-20
89442
EXP000003580
India
Need tracking #
23-Sep-20
90612
SDE000015309
Germany
any est ship date?
23-Sep-20
91292
SDE000016265
Germany
any est ship date?
23-Sep-20
87620
EXP000003413
Croatia
any est ship date?
23-Sep-20
96737
EXP000003937
Russia
any est ship date?
23-Sep-20
99194
SNL000001407
NETHERLANDS
any est ship date?
23-Sep-20
93175
SDE000015702
Germany
any est ship date?
23-Sep-20
93067
SFR000005521
France
any est ship date?
23-Sep-20
100644
SDE000023898
Germany
Customer complaining that rplacement is incorrect product. Customer original product: Sennheiser MB 360. Customer received as replacement product: EPOS Adapt MB 360
23-Sep-20
101203
SUS000019373
USA
Est. Shipping date / tracking # ?
23-Sep-20
101014
SDE000023920
Germany
Est. Shipping date ?
23-Sep-20
100943
SDE000023643
Germany
Est. Shipping date ?
23-Sep-20
98850
SAU000000310
Australia
Tracking #
23-Sep-20
97307
SUS000019636
USA
Customer did not received replacement yet

Regards,
Ashish Dabral