Subject: Tech Support Candidate - jordan hoekele
From: jordan hoekele <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Sep 2020 07:45:45 -0400

| | Tech Support Test

Name | jordan hoekele
E-mail | [email-masked]
Phone Number | (+91) 8929885941
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | greater noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Freelancer | | evertday |
Previous Employer 1 | neeyamo | helpdesk | 18 may 2019 | 45000
Previous Employer 2 | crystal travel | customer care | 02j une 2018 | 33000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First and foremost i will begin buy triyng
Please list the steps to connect a Bluetooth speaker to your mobile phone. | you need to place your smartphone close to the speaker and wait for it to appear on the Bluetooth screen under Other Devices. In most cases, the name or brand of the speaker is indicated. Press it and your smartphone connects to your Bluetooth speakerphone.
What according to you makes you a good candidate for customer service or technical support job? | The first asset of an efficient customer service is its ability to listen. Indeed, this service must allow your company's customers to communicate with you, whether they wish to send you their complaints, their opinion or ask a simple question.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |