Subject: RE: Warrantly escalations 23rd Sep
From: "Karen Teles Benitez (KRTB)" <[email-masked]>
To: ashish <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>, Deeksha <[email-masked]>
Date: Thu, 24 Sep 2020 10:39:11 +0000

Hello Ashish,

Below you can find the information requested. I will update you when the others that are currently in the list missing are fixed.

Information requested
Zendesk ticket number
Replacement order number (if available)
Country
Missing information
15/09 1Z609FR66867309524
101204
SUK000003764
uk
customer received wrong replacement. He received GSX 300 instead of GSP 300
07-okt-20
88595
SUS000014457
USA
Need tracking #

93175
SDE000015702
Germany
any est ship date?
To be confirmed
93067
SFR000005521
France
any est ship date?
Below
100644
SDE000023898
Germany
Customer complaining that rplacement is incorrect product. Customer original product: Sennheiser MB 360. Customer received as replacement product: EPOS Adapt MB 360
19-okt-20
101203
SUS000019373
USA
Est. Shipping date / tracking # ?
01-okt-20
101014
SDE000023920
Germany
Est. Shipping date ?
25-sep-20
100943
SDE000023643
Germany
Est. Shipping date ?
5018157457
98850
SAU000000310
Australia
Tracking #
14-okt-20
97307
SUS000019636
USA
Customer did not received replacement yet

About the case 100644
The models that have the brand “Sennheiser” disposed in the products are old model and phased out.
EPOS Adapt is our new brand, with higher technology for the product. Basically, we are the same company manufacturing and selling those Sennheiser products, now in a more improved way. The client can also visualize the name Sennheiser under the EPOS name on top of the earcups of the headphone.
This new product now connects with Microsoft teams instantly and can connect 2 Bluetooth. Below you find the improvements made in the headset.

https://www.eposaudio.com/en/dk/enterprise/products/adapt-300-p15240#id-66u-tech-specs-36150_11

Best regards,
Karen Teles Benitez
Student Assistant
+45 7242 1736
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

eposaudio.com<https://www.eposaudio.com/> · Follow us here
<https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA>  <https://twitter.com/Epos_audio>   <https://www.linkedin.com/company/eposaudio/>

​

From: Ashish Dabral <[email-masked]>
Sent: 23. september 2020 17:13
To: Karen Teles Benitez (KRTB) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>; Deeksha <[email-masked]>
Subject: Warrantly escalations 23rd Sep

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Hello Karen,

Here are the details for Warrantly escalations.

Date
Zendesk ticket number
Replacement order number (if available)
Country
Missing information
18-09-20
101204
SUK000003764
uk
customer received wrong replacement. He received GSX 300 instead of GSP 300
23-Sep-20
88595
SUS000014457
USA
Need tracking #
23-Sep-20
89442
EXP000003580
India
Need tracking #
23-Sep-20
90612
SDE000015309
Germany
any est ship date?
23-Sep-20
91292
SDE000016265
Germany
any est ship date?
23-Sep-20
87620
EXP000003413
Croatia
any est ship date?
23-Sep-20
96737
EXP000003937
Russia
any est ship date?
23-Sep-20
99194
SNL000001407
NETHERLANDS
any est ship date?
23-Sep-20
93175
SDE000015702
Germany
any est ship date?
23-Sep-20
93067
SFR000005521
France
any est ship date?
23-Sep-20
100644
SDE000023898
Germany
Customer complaining that rplacement is incorrect product. Customer original product: Sennheiser MB 360. Customer received as replacement product: EPOS Adapt MB 360
23-Sep-20
101203
SUS000019373
USA
Est. Shipping date / tracking # ?
23-Sep-20
101014
SDE000023920
Germany
Est. Shipping date ?
23-Sep-20
100943
SDE000023643
Germany
Est. Shipping date ?
23-Sep-20
98850
SAU000000310
Australia
Tracking #
23-Sep-20
97307
SUS000019636
USA
Customer did not received replacement yet

Regards,
Ashish Dabral