Subject: RE: Warrantly escalations 23rd Sep
From: "Karen Teles Benitez (KRTB)" <[email-masked]>
To: ashish <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>, Deeksha <[email-masked]>
Date: Thu, 24 Sep 2020 09:44:58 +0000

Hello Ashish,

Im working on it.

Best regards,
Karen Teles Benitez
Student Assistant
+45 7242 1736
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

eposaudio.com<https://www.eposaudio.com/> · Follow us here
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​

From: Ashish Dabral <[email-masked]>
Sent: 23. september 2020 17:13
To: Karen Teles Benitez (KRTB) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>; Deeksha <[email-masked]>
Subject: Warrantly escalations 23rd Sep

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Hello Karen,

Here are the details for Warrantly escalations.

Date
Zendesk ticket number
Replacement order number (if available)
Country
Missing information
18-09-20
101204
SUK000003764
uk
customer received wrong replacement. He received GSX 300 instead of GSP 300
23-Sep-20
88595
SUS000014457
USA
Need tracking #
23-Sep-20
89442
EXP000003580
India
Need tracking #
23-Sep-20
90612
SDE000015309
Germany
any est ship date?
23-Sep-20
91292
SDE000016265
Germany
any est ship date?
23-Sep-20
87620
EXP000003413
Croatia
any est ship date?
23-Sep-20
96737
EXP000003937
Russia
any est ship date?
23-Sep-20
99194
SNL000001407
NETHERLANDS
any est ship date?
23-Sep-20
93175
SDE000015702
Germany
any est ship date?
23-Sep-20
93067
SFR000005521
France
any est ship date?
23-Sep-20
100644
SDE000023898
Germany
Customer complaining that rplacement is incorrect product. Customer original product: Sennheiser MB 360. Customer received as replacement product: EPOS Adapt MB 360
23-Sep-20
101203
SUS000019373
USA
Est. Shipping date / tracking # ?
23-Sep-20
101014
SDE000023920
Germany
Est. Shipping date ?
23-Sep-20
100943
SDE000023643
Germany
Est. Shipping date ?
23-Sep-20
98850
SAU000000310
Australia
Tracking #
23-Sep-20
97307
SUS000019636
USA
Customer did not received replacement yet

Regards,
Ashish Dabral