Subject: Warrantly escalations 23rd Sep
From: Ashish Dabral <[email-masked]>
To: "Karen Teles Benitez, KRTB" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, hnyr <[email-masked]>, Deeksha <[email-masked]>
Date: Wed, 23 Sep 2020 08:13:04 -0700 (MST)

Hello Karen, 

Here are the details for Warrantly escalations. 

Date 	Zendesk ticket number 	Replacement order number (if available) 	Country 	Missing information 
18-09-20 	101204 	SUK000003764 	uk 	customer received wrong replacement. He received GSX 300 instead of GSP 300 
23-Sep-20 	88595 	SUS000014457 	USA 	Need tracking # 
23-Sep-20 	89442 	EXP000003580 	India 	Need tracking # 
23-Sep-20 	90612 	SDE000015309 	Germany 	any est ship date? 
23-Sep-20 	91292 	SDE000016265 	Germany 	any est ship date? 
23-Sep-20 	87620 	EXP000003413 	Croatia 	any est ship date? 
23-Sep-20 	96737 	EXP000003937 	Russia 	any est ship date? 
23-Sep-20 	99194 	SNL000001407 	NETHERLANDS 	any est ship date? 
23-Sep-20 	93175 	SDE000015702 	Germany 	any est ship date? 
23-Sep-20 	93067 	SFR000005521 	France 	any est ship date? 
23-Sep-20 	100644 	SDE000023898 	Germany 	Customer complaining that rplacement is incorrect product. Customer original product: Sennheiser MB 360. Customer received as replacement product: EPOS Adapt MB 360 
23-Sep-20 	101203 	SUS000019373 	USA 	Est. Shipping date / tracking # ? 
23-Sep-20 	101014 	SDE000023920 	Germany 	Est. Shipping date ? 
23-Sep-20 	100943 	SDE000023643 	Germany 	Est. Shipping date ? 
23-Sep-20 	98850 	SAU000000310 	Australia 	Tracking # 
23-Sep-20 	97307 	SUS000019636 	USA 	Customer did not received replacement yet 

Regards, 
Ashish Dabral