Subject: New Reply Received - delete classformats limited capacity
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 23 Sep 2020 15:07:07 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  delete classformats limited capacity  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Olesia,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Thanks for your quick reply.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">I will forward this to the club.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Have a nice evening.</span></div>
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<span lang="EN-US">Best regards,<br>
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</span><a href="http://www.lesmills.nl/" rel="noreferrer"><span style="text-decoration:none"><img width="200" height="25" style="width:2.0833in;height:.2604in" id="Afbeelding_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ1NDQ0NjgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.EMka8JiWj6Pd7p0PN6MeXneePRsj5EqI0xcB_F2xIf8"></span></a><span lang="EN-US"><br>
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<b>Pierre Tromp</b><br>
<i>Club Performance Coördinator</i><br>
</span><a href="https://www.facebook.com/LesMillsNetherlandsBelgium" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="Afbeelding_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ1NDQ0NzAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.8YZH9vSLE31zskaWd1oCqNOwMP79UhDx01DaAvGgUTI"></span></a><span lang="EN-US"> 
</span><a href="https://www.instagram.com/lesmillsnlbe" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="Afbeelding_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ1NDQ0NzIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.GTxIo-uam89Qq1vTvP0cX4hzRSLxTK_sExMofXhOS-M"></span></a><span lang="EN-US"> 
</span><a href="https://www.linkedin.com/company/hdd-group-les-mills" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="Afbeelding_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ1NDQ0NzQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.iDasu7AGcoUQYjDI3MPAywPbVkYop4q3wKBY6ooV4IA"></span></a><span lang="EN-US"><br>
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Elzenweg 37<br>
5144 MB Waalwijk<br>
The Netherlands<br>
Web: </span><a href="http://www.lesmills.nl" rel="noreferrer"><span lang="EN-US">www.lesmills.nl</span></a><span lang="EN-US"><br>
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</span><img width="227" height="25" style="width:2.3645in;height:.2604in" id="Afbeelding_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ1NDQ0NzUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.6CS9K8WkGcHPvYE-5MEUFLC9gADA8zt0YYYAGE2aYjQ"><span lang="EN-US"><br>
</span><a href="https://contact.lesmills.com/why_grit" rel="noreferrer"><span style="text-decoration:none"><img width="650" height="150" style="width:6.7708in;height:1.5625in" id="Afbeelding_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ1NDQ0NzYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.-qVaa3FC4CCFRgBuPgtUYQjDRgV4EbtzodvTFJjLh6o"></span></a><span lang="EN-US"></span>
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<div>Van: Les Mills International &lt;[email-masked]&gt;
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<b>Verzonden:</b> woensdag 23 september 2020 17:00<br>
<b>Aan:</b> Pierre Tromp &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: delete classformats limited capacity</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Pierre,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for reaching out to us today.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Unfortunately, you cannot remove or restrict the release of the same program with different duration. There are no such features in our application yet. It will be available in
 future versions of the App. You can only restrict the entire program:<br>
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<a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000238482-how-do-i-restrict-the-programmes-downloaded-to-the-ipad-during-setup" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000238482-how-do-i-restrict-the-programmes-downloaded-to-the-ipad-during-setup</a>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​The best solution to this problem is to buy an iPad with more storage capacity.<br>
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I hope the above is helpful. Please let us know if you have other questions.<br>
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Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3967" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3967</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Thu, 24 Sep at 3:15 AM
<span class="separator">, Pierre Tromp &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi supportteam,</span></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>An urgent question for you: A client of us ordered a Ipad with too small datacapacity.
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>They are opening tomorrow and want to delete the 30 and 60 minutes formats of the classes because they only use the 45 minutes classes format.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Is it possible to delete these formats from one and the same release and save the 45 minutes?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>For your information: I told them to buy a Ipad with bigger capacity ASAP!</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hope you can help me out today.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Best regards,<br>
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</span><a href="http://www.lesmills.nl/" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue";text-decoration:none'><img width="200" height="25" style="width:2.0833in;height:.2604in" id="_x0000_i1030" src="cid:attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ1Mzc2NDgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.7j7jOOAzIXjkNdY2vS8kiIdrm8CnRPE0lf1PmlD3j2k"></span></a><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'><br>
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<b>Pierre Tromp</b><br>
<i>Club Performance Coördinator</i><br>
</span><a href="https://www.facebook.com/LesMillsNetherlandsBelgium" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue";text-decoration:none'><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1029" src="cid:attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ1Mzc2NDksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.jPOnmAK5JVmKEm2KIocJfOEkYShb7R0je6fkjYvMKj4"></span></a><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'> 
</span><a href="https://www.instagram.com/lesmillsnlbe" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue";text-decoration:none'><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1028" src="cid:attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ1Mzc2NTAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.r7U7Xjkc8_2_s0JIaBkuBwKRm1F2HIYVllIsmhfkN-M"></span></a><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'> 
</span><a href="https://www.linkedin.com/company/hdd-group-les-mills" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue";text-decoration:none'><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1027" src="cid:attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ1Mzc2NTIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.ojbCsG7NpDeyKfC9pVXP8oMfDAHxMGotxTe7u1rlP_s"></span></a><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'><br>
<br>
Elzenweg 37<br>
5144 MB Waalwijk<br>
The Netherlands<br>
Web: </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="http://www.lesmills.nl" rel="noreferrer"><span lang="EN-US">www.lesmills.nl</span></a></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'><br>
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</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><img width="227" height="25" style="width:2.3645in;height:.2604in" id="_x0000_i1026" src="cid:attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ1Mzc2NTMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.75EfDQ-Hrtn1xj7jggpvu8QYTuso3LDCzJWZr2Y8jOU"></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'><br>
</span><a href="https://contact.lesmills.com/why_grit" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue";text-decoration:none'><img width="650" height="150" style="width:6.7708in;height:1.5625in" id="_x0000_i1025" src="cid:attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ1Mzc2NTQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Cms9T1cGoU3_R4FoJiwoNvySEEBRPyNq8wdwNDloaJo"></span></a><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3967