Subject: Fwd: Issues with GSP 550
From: Ashish Dabral <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Date: Wed, 23 Sep 2020 04:20:31 -0700 (MST)

Regards, 
Ashish Dabral 

From: "Karen Teles Benitez, KRTB" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "hnyr" <[email-masked]> 
Sent: Wednesday, September 23, 2020 3:57:57 PM 
Subject: Issues with GSP 550 

Hello Ashish 

Apparently there is a logistic issue with orders that have the product GSP 550. You can offer the customer another replacement, according to Customer Service ( see comments on the last table ). 

	

Original customer 	

Sales order 	

Customer requisition 	

Item number 	

Product name 	

Quantity 	

Deliver remainder 	

Confirmed ship date 	

Picked 	

Product status 

100056350 	

SDE000023436 	

RMA 98082 	

507262 	

GSP 550 	

1.00 	

1.00 	

0.00 	

60 

100056350 	

SDE000023653 	

RMA 95295#2 	

507262 	

GSP 550 	

1.00 	

1.00 	

0.00 	

60 

100056350 	

SDE000023661 	

RMA 100368 	

507262 	

GSP 550 	

1.00 	

1.00 	

0.00 	

60 

100056546 	

SAT000000437 	

RMA 93243 	

507262 	

GSP 550 	

1.00 	

1.00 	

0.00 	

60 

100056549 	

SCH000000442 	

RMA 99143 	

507262 	

GSP 550 	

1.00 	

1.00 	

0.00 	

60 

100056564 	

SUK000003797 	

RUK812/RMA 100516 	

507262 	

GSP 550 	

1.00 	

1.00 	

0.00 	

60 

100056564 	

SUK000003805 	

RUK814/RMA 99914 	

507262 	

GSP 550 	

1.00 	

1.00 	

0.00 	

60 

100056552 	

EXP000004265 	

RMA 100037 	

507262 	

GSP 550 	

1.00 	

1.00 	

0.00 	

60 

	

TICKET N. 	

ORDER 	

COUNTRY 	

ISSUE 	

Comment from Customer Service 

96737 	

EXP000003937 	

Russia 	

any est ship date? 	

Issue with order in AX, ticket in process REQ2225831 

97763 	

SAU000000721 	

Australia 	

any est ship date? 	

Confirmed ship date 25-09-2020 

91873 	

SDE000017163 	

GERMANY 	

Tracking # 	

1Z609FR66867253861 

101204 	

SUK000003764 	

uk 	

customer received wrong replacement. He received GSX 300 instead of GSP 300 	

Return and replacement order was made with GSX 300. 

Please ask [ mailto:[email-masked] | [email-masked] ] 

98980 	

SFR000005589 	

FRANCE 	

any est ship date? 	

Confirmed ship date 13-11-2020 

98082 	

SDE000023436 	

Germany 	

any est ship date? 	

507262 status 60, We need a replacement item, please advise whether we take 507261 or 1000237? They are both in stock. 

86082 	

SUK000003150 	

UK 	

Unresopnsive customer. Need to arrange UPS collection 	

1Z609FR66866981513 

100074 	

SNL000001371 	

NETHERLANDS 	

any est ship date? 	

1Z609FR66867257161 

97792 	

Germany 	

Customer did not receive the replacement 	

I can’t find this RMA – can you forward the email again please? 

95295 	

SDE000023653 	

Germany 	

Tracking # 	

507262 status 60, We need a replacement item, please advise whether we take 507261 or 1000237? They are both in stock. 

99143 	

SCH000000442 	

Switzerland 	

any est ship date? 	

507262 status 60, We need a replacement item, please advise whether we take 507261 or 1000237? They are both in stock. 

91877 	

SUK000003293 	

UK 	

Unresopnsive customer. Need to arrange UPS collection 	

1Z609FR66867057672 

102517 	

SDE000024735 	

Germany 	

Comhead called to inform us when this ticket was created they accidentally wrote that it was an MB Pro 1, but it is an MB pro 2 	

1Z609FR66867324650 

506041 MB Pro1 already shipped. 

Please let me know if we need to create a return order to send back 506041? And a new replacement order? 

	

Best regards, 

Karen Teles Benitez 
Student Assistant 
+45 7242 1736 

	

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