Subject: Issues with GSP 550
From: "Karen Teles Benitez (KRTB)" <[email-masked]>
To: ashish <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Wed, 23 Sep 2020 10:27:57 +0000

Hello Ashish

Apparently there is a logistic issue with orders that have the product GSP 550. You can offer the customer another replacement, according to Customer Service ( see comments on the last table ).

Original customer
Sales order
Customer requisition
Item number
Product name
Quantity
Deliver remainder
Confirmed ship date
Picked
Product status
100056350
SDE000023436
RMA 98082
507262
GSP 550
1.00
1.00

0.00
60
100056350
SDE000023653
RMA 95295#2
507262
GSP 550
1.00
1.00

0.00
60
100056350
SDE000023661
RMA 100368
507262
GSP 550
1.00
1.00

0.00
60
100056546
SAT000000437
RMA 93243
507262
GSP 550
1.00
1.00

0.00
60
100056549
SCH000000442
RMA 99143
507262
GSP 550
1.00
1.00

0.00
60
100056564
SUK000003797
RUK812/RMA 100516
507262
GSP 550
1.00
1.00

0.00
60
100056564
SUK000003805
RUK814/RMA 99914
507262
GSP 550
1.00
1.00

0.00
60
100056552
EXP000004265
RMA 100037
507262
GSP 550
1.00
1.00

0.00
60

TICKET N.
ORDER
COUNTRY
ISSUE
Comment from Customer Service
96737
EXP000003937
Russia
any est ship date?
Issue with order in AX, ticket in process REQ2225831
97763
SAU000000721
Australia
any est ship date?
Confirmed ship date 25-09-2020
91873
SDE000017163
GERMANY
Tracking #
1Z609FR66867253861
101204
SUK000003764
uk
customer received wrong replacement. He received GSX 300 instead of GSP 300
Return and replacement order was made with GSX 300.
Please ask [email-masked]<mailto:[email-masked]>
98980
SFR000005589
FRANCE
any est ship date?
Confirmed ship date 13-11-2020
98082
SDE000023436
Germany
any est ship date?
507262 status 60, We need a replacement item, please advise whether we take 507261 or 1000237? They are both in stock.
86082
SUK000003150
UK
Unresopnsive customer. Need to arrange UPS collection
1Z609FR66866981513
100074
SNL000001371
NETHERLANDS
any est ship date?
1Z609FR66867257161
97792

Germany
Customer did not receive the replacement
I can’t find this RMA – can you forward the email again please?
95295
SDE000023653
Germany
Tracking #
507262 status 60, We need a replacement item, please advise whether we take 507261 or 1000237? They are both in stock.
99143
SCH000000442
Switzerland
any est ship date?
507262 status 60, We need a replacement item, please advise whether we take 507261 or 1000237? They are both in stock.
91877
SUK000003293
UK
Unresopnsive customer. Need to arrange UPS collection
1Z609FR66867057672
102517
SDE000024735
Germany
Comhead called to inform us when this ticket was created they accidentally wrote that it was an MB Pro 1, but it is an MB pro 2
1Z609FR66867324650
506041 MB Pro1 already shipped.
Please let me know if we need to create a return order to send back 506041? And a new replacement order?

Best regards,
Karen Teles Benitez
Student Assistant
+45 7242 1736
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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