Subject: New Reply Received - BORN TO MOVE
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 23 Sep 2020 08:31:50 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  BORN TO MOVE  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Olesia, </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">I am still waiting the response of the club to the Diagnosis Test. I’ve just told them your explanation and asked them to check the “Downloading in progress” setting. </span></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"> </span></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">As soon as I have an answer I will let you know. </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Thanks, </span></div>
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<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>Marc Raya</span></b><b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>| </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>Departamento de Asesoramiento</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>AEFA LES MILLS</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:#1155cc">[email-masked]</span></a></span></u>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#7f7f7f'>c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |  Fax 932 115 110 </span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>| </span><u><span style="font-size:9.0pt;color:#0563c1"><a href="http://www.lesmills.es/" target="_blank" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.es</span></a></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>  |  </span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1'><a href="http://www.lesmills.com/" target="_blank" rel="noreferrer"><span style="color:#1155cc">www.lesmills.com</span></a></span></u>
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<div class="MsoNormal"><a href="http://www.lesmills.es/united" rel="noreferrer"><span style="text-decoration:none"><img width="589" height="147" style="width:6.1354in;height:1.5312in" id="Imagen_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ1MDAyNTAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.1bzpUf3wG2wevlR3wLuXyWdBlQFWQ0IW0yyNUctqOpQ"></span></a></div>
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<a href="https://www.lesmills.es/" rel="noreferrer"><span style="text-decoration:none"><img width="227" height="29" style="width:2.3645in;height:.302in" id="Imagen_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ1MDAyNTEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.M5-5oVriqllAaxPaB6NDhS0EGW920Xga_Dk0bM1lAUI"></span></a>      <a href="https://www.facebook.com/AEFALESMILLS/" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ1MDAyNTIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.jV8kWM3_OV0WBhEJuJ1qYc72MN_qXLAWOvmWn2GwRo0"></span></a>  <a href="https://www.instagram.com/tribulesmills/" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ1MDAyNTMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.eP-4o2EmfUjOzVo4ujhuVPpDEkq1ZOAwO6E2_utcBmU"></span></a>  <a href="https://www.youtube.com/user/aefalesmills" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ1MDAyNTQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.jGZemXybL4qE45NEBGHJbNw4mrViWLvnIDf9oowndsc"></span></a>  <a href="https://www.linkedin.com/company/1619205" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ1MDAyNTUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.1yKn8vOiO_GWYPLHGylFS3bSs5SuyA_Wtk20LuIhqBs"></span></a>
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<b>De:</b> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Enviado el:</b> martes, 22 de septiembre de 2020 22:08<br><b>Para:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Asunto:</b> Re: BORN TO MOVE</div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Marc,</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>​</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>This is a follow up email.</span></div></div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>We have checked this customer issue with the Content Team and it seems this customer is using the old Born To Move programs in Salesforce which is why they won't be receiving any new downloads. We've updated the customers programs to the new Born to Move programs. </span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>​</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Could you please ask the Club to bring the iPad online and check the Manege Downloads tab.</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>To do this, they need to go to  'Settings'&gt;'Manage downloads'&gt;'Downloading in progress'.<br><br>Please let us know if no new downloads appear on the iPad.</span></div></div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Many thanks,</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'><br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3935" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3935</a></span></div></div>
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<div>On Fri, 18 Sep at 5:19 AM <span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span><span class="separator"></span>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Marc,</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>​</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thank you for the reply and ​screenshot.</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>​</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Please ask the Club try hotspotting iPad to the mobile to see if there is a firewall blocking the download.</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>​</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Also, please let they try to bring the iPad online and follow the below steps to re-establish a connection with the Scheduler and detect any issues.</span></div></div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Tap the padlock to the top right of the App</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Enter your admin code</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Navigate to SETTINGS &gt; Version &gt; <strong><span style='font-family:"Helvetica Neue",serif'>Run diagnostics </span></strong> </span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Please let us know if the diagnostics test detects any errors and what those errors are.</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Lastly, please advice force closing the App by minimizing it and swiping it away off the screen, then re-open the App:</span></div></div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000154214-how-to-force-close-the-app" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000154214-how-to-force-close-the-app</a></span></div></div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Please let us know how it goes. </span></div></div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Many thanks</span></div></div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3935" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3935</a> </span></div></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On Thu, 17 Sep at 10:03 PM <span class="separator">, Marc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span><span class="separator"></span>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi, </span></div></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>I attach another screenshot from yesterday. The club told me yesterday that when they turned off the “1-5 am download” nothing happened, it didn’t update any content. </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Best regards, </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>Marc Raya</span></b><b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>| </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>Departamento de Asesoramiento</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>AEFA LES MILLS</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:#1155cc">[email-masked]</span></a></span></u><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#7f7f7f'>c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |  Fax 932 115 110 </span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>| </span><u><span style='font-size:9.0pt;font-family:"Helvetica Neue",serif;color:#0563c1'><a href="http://www.lesmills.es/" target="_blank" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.es</span></a></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>  |  </span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1'><a href="http://www.lesmills.com/" target="_blank" rel="noreferrer"><span style="color:#1155cc">www.lesmills.com</span></a></span></u><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>De:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Enviado el:</b> miércoles, 16 de septiembre de 2020 18:16<br><b>Para:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Asunto:</b> Re: BORN TO MOVE</span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Marc,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reply and screenshot.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I can see from the screenshot that the scheduled downloads toggle to green (on). When this is setup downloads will only occur between 1am and 5am. I would suggest turning it off (gray). Please ask Club connect the iPad to a stable internet. And wait for all the content to update. Missing content will start downloading automatically.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><img id="_x0000_i1031" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQwMDkyODYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.feOdaLpSmVRfDlvSVr07ta5JSSeyYYeD1WfCRi0oxj0"></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please let us know how it goes.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3935" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3935</a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On Thu, 17 Sep at 12:01 AM <span class="separator">, Marc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span></div></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Olesia, </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I attach the screenshot. </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span>
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<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>Marc Raya</span></b><b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>| </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>Departamento de Asesoramiento</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>AEFA LES MILLS</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:#1155cc">[email-masked]</span></a></span></u><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#7f7f7f'>c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |  Fax 932 115 110 </span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>| </span><u><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#0563c1'><a href="http://www.lesmills.es/" target="_blank" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.es</span></a></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray'>  |  </span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1'><a href="http://www.lesmills.com/" target="_blank" rel="noreferrer"><span style="color:#1155cc">www.lesmills.com</span></a></span></u><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="http://www.lesmills.es/united" rel="noreferrer"><span style="text-decoration:none"><img width="589" height="147" style="width:6.1354in;height:1.5312in" id="_x0000_i1032" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzM5NzY4OTcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.uJJsbN6fodCzsrBSClRKF0oYw9pVSvugSn2wB3doBt4"></span></a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://www.lesmills.es/" rel="noreferrer"><span style="text-decoration:none"><img width="227" height="29" style="width:2.3645in;height:.302in" id="_x0000_i1033" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzM5NzY4OTgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.HHSUUsOm91xKH4FBsfeJrV-p9PA8ExfyL8gmIZsKCU8"></span></a>      <a href="https://www.facebook.com/AEFALESMILLS/" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1034" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzM5NzY4OTksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.0aEj8CXd0v5awmfhw0qWfV1uTeGHzRl7gUR2kLTGaIU"></span></a>  <a href="https://www.instagram.com/tribulesmills/" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1035" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzM5NzY5MDAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.ECdgCHixDf51GGZW07QMkFcXGBmELNfuX7qsTACC1_0"></span></a>  <a href="https://www.youtube.com/user/aefalesmills" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1036" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzM5NzY5MDEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.HQlxsZn9eQtgeJS_ftfcdwmbrqClY8agsbkZ0lAc9Uo"></span></a>  <a href="https://www.linkedin.com/company/1619205" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1037" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzM5NzY5MDIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ._oRHhecz6Nre3nppW-GeEQfsgxbkEon86EP7Y5trNRU"></span></a> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>De:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Enviado el:</b> miércoles, 16 de septiembre de 2020 2:16<br><b>Para:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Asunto:</b> Re: BORN TO MOVE</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Marc,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your patience.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please ask the Club to provide us with a screenshot of the Manage Downloads. For this:</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Go to 'Settings'&gt;'Manage downloads'&gt;'Downloading in progress'</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Many thanks,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3935" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3935</a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3935:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3935:859387</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span>
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