Subject: RE: Warranty's escalations 21st Sep
From: "Karen Teles Benitez (KRTB)" <[email-masked]>
To: ashish <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Tue, 22 Sep 2020 14:03:09 +0000

Dear Ashish,

Here it goes the information asked for the second email.

Best regards,
Karen Teles Benitez
Student Assistant
+45 7242 1736
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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​

From: Ashish Dabral <[email-masked]>
Sent: 21. september 2020 17:02
To: Karen Teles Benitez (KRTB) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>
Subject: Warranty's escalations 21st Sep

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Hi Karen,

Here are the details for c

Information requested
Zendesk ticket number
Replacement order number (if available)
Country
Missing information
-
98980
SFR000005589
FRANCE
any est ship date?
TO BE CONFIRMED
98082
SDE000023436
Germany
any est ship date?
-
86082
SUK000003150
UK
Unresopnsive customer. Need to arrange UPS collection
28-sep-20
100081
SDE000023149
Germany
any est ship date?
23-sep-20
100716
SDE000023943
Germany
any est ship date?
28-sep-20
100117
SDE000023941
Germany
any est ship date?
-
100074
SNL000001371
NETHERLANDS
any est ship date?
-
97792

Germany
Customer did not receive the replacement
01-okt-20
96859
SDE000023469
Germany
any est ship date?
TO BE CONFIRMED
95295
SDE000023653
Germany
Tracking #
TO BE CONFIRMED
99143
SCH000000442
Switzerland
any est ship date?
22-sep-20
100723
SDE000023927
Germany
any est ship date?
28-sep-20
100898
SDE000024089
Germany
any est ship date?
-
91877
SUK000003293
UK
Unresopnsive customer. Need to arrange UPS collection
-
89442
EXP000003580
India
any est ship date?
-
102517
SDE000024735
Germany
Comhead called to inform us when this ticket was created they accidentally wrote that it was an MB Pro 1, but it is an MB pro 2
They said they do not mind and would keep the MB Pro 1 and return the MB Pro 2
They are asking what we would prefer to do

Regards,
Ashish Dabral