Subject: Tech Support Candidate - Djo Bokeka
From: Djo Bokeka <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Sep 2020 05:16:00 -0400

| | Tech Support Test

Name | Djo Bokeka
E-mail | [email-masked]
Phone Number | (0091) 7292027849
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | vasant kunj
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | sabertech | customer service expert | March 2020 | 45000
Previous Employer 1 | Supportmart | Customer service agent | 2017 | 40000
Previous Employer 2 | techvedic | Technical support agent | 2016 | 38000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. check if there is no internet issue on my laptop.
2.verify the spelling of the website that I am trying to open.
3. try to open the website on the same browser or on a different browser. if I  am still getting an error. I have to clean the cache and cookies of my browsers. I can also try to open it on a new incognito window.
4. I can also ask google if this webiste exist or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open the Bluetooth speaker and open the Bluetooth speaker application on my phone
2. Add the Bluetooth speaker on my phone to allow the pairing.
3 Accept the pairing of this Bluetooth speaker on my phone.

What according to you makes you a good candidate for customer service or technical support job?

1. Best communication skill.
2. Always patient with the customer.
3. Probing the customer to determine all the issues
4. Apologize, sympathize, and empathize with the guest
5. Make the customer feel that he/she makes the good decision to choose you(the company).

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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