Subject: Tech Support Candidate - Mandeep Singh
From: Mandeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Sep 2020 02:43:35 -0400

| | Tech Support Test

Name | Mandeep Singh
E-mail | [email-masked]
Phone Number | (110018) 9013501391
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N.A. | N.A. | N.A. | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First step i would do the clear the cache memory of my browser. Sometimes it would be happened due to cache memory store in browser, Secondly, would try to open it to other browser. If the problem is not sort out. i would approach to admin.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i go to the bluetooth in the mobile and search the bluetooth speaker name when would it be show in the list then would try to connect it. when would it show connected. The process would be completed.
What according to you makes you a good candidate for customer service or technical support job? | First my polite behaviour to talk the customer, my experience, problem solving quickly and satisfied the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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