Subject: Assigned to Group - RPM 86 does not play to completion
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked]
Date: Mon, 21 Sep 2020 19:28:26 +0000 (UTC)

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  RPM 86 does not play to completion Hi Devon,     Thanks for raising this.     We’ve checked RPM 86 and RPM 86 (30 mins) and the files seem to be an incomplete download, which is why Michael is experiencing the issue with the classes ending earlier than expected. Please refresh the releases via the App Manage Downloads section by following the below instructions:     Unlock the padlock to the top right of the App and enter your admin code  Navigate to SETTINGS > Manage Downloads  Scroll to the release under the 'Downloaded' tab   Click the refresh icon (the circle with the arrow), as below  The release should download straight away provided your iPad has a network connection          I’ve raised a ticket for this so we can track the issue.     Kind regards     Charlotte                  Charlotte Jansen      |     Support Manager       Les Mills International     |     [email-masked]      www.lesmills.com https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3961