Subject: Warranty's escalations 21st Sep
From: Ashish Dabral <[email-masked]>
To: "Karen Teles Benitez, KRTB" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, hnyr <[email-masked]>
Date: Mon, 21 Sep 2020 08:01:58 -0700 (MST)

Hi Karen, 

Here are the details for c 

Date 	Zendesk ticket number 	Replacement order number (if available) 	Country 	Missing information 
21-Sep-20 	98980 	SFR000005589 	FRANCE 	any est ship date? 
21-Sep-20 	98082 	SDE000023436 	Germany 	any est ship date? 
21-Sep-20 	86082 	SUK000003150 	UK 	Unresopnsive customer. Need to arrange UPS collection 
21-Sep-20 	100081 	SDE000023149 	Germany 	any est ship date? 
21-Sep-20 	100716 	SDE000023943 	Germany 	any est ship date? 
21-Sep-20 	100117 	SDE000023941 	Germany 	any est ship date? 
21-Sep-20 	100074 	SNL000001371 	NETHERLANDS 	any est ship date? 
21-Sep-20 	97792 		Germany 	Customer did not receive the replacement 
21-Sep-20 	96859 	SDE000023469 	Germany 	any est ship date? 
21-Sep-20 	95295 	SDE000023653 	Germany 	Tracking # 
21-Sep-20 	99143 	SCH000000442 	Switzerland 	any est ship date? 
21-Sep-20 	100723 	SDE000023927 	Germany 	any est ship date? 
21-Sep-20 	100898 	SDE000024089 	Germany 	any est ship date? 
21-Sep-20 	91877 	SUK000003293 	UK 	Unresopnsive customer. Need to arrange UPS collection 
21-Sep-20 	89442 	EXP000003580 	India 	any est ship date? 
21-Sep-20 	102517 	SDE000024735 	Germany 	Comhead called to inform us when this ticket was created they accidentally wrote that it was an MB Pro 1, but it is an MB pro 2 
They said they do not mind and would keep the MB Pro 1 and return the MB Pro 2 
They are asking what we would prefer to do 

Regards, 
Ashish Dabral