Subject: Tech Support Candidate - Sourabh Chawla
From: Sourabh Chawla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Sep 2020 02:37:27 -0400

| | Tech Support Test

Name | Sourabh Chawla
E-mail | [email-masked]
Phone Number | (903) 4455566
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Horizon System and communications pvt ltd | Computer Hardware and Networking | september 2011 | 8000
Previous Employer 2 | Doon Valley Institute of Enn and Tech | Computer Hardware and Networking | 14 Nov 2019 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check system date and time . I will check Browser Version . I will check if any of Site Restrictions are enabled . I will check if Browser does compatible with all basic needs like installed flash player or java.I will check if Browser is showing click on advance option to continue opening this web site. I will check if any of Anti Virus are Restricting this site to be Open.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable Mobile Phone Bluetooth . Enable Speakers Bluetooth and make Pair Between both and start using the services well.
What according to you makes you a good candidate for customer service or technical support job? | I have 5 Plus Years if Experience in Computer Hardware and Networking Services which made me Reliable to interact with customers and made them satisfied to provide batter services.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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