Subject: Tech Support Candidate - Wiyombo Esther
From: Wiyombo Esther <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Sep 2020 15:47:33 -0400

| | Tech Support Test

Name | Wiyombo Esther
E-mail | [email-masked]
Phone Number | (+91) 9319763852
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Fortis La Femme Hospital | french/English Translator | 4th February 2020 | according translation contract
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a computer user,
firstly I will check my Wifi/Lan connexion, by doing right click to the wifi icon (situated at the located at the bottom right of the task bar).
See all available wifi display, choose mine try to disconnect and connect after 1 or 2 seconds.

I can also check if my router is switch on.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will do a right click at the bottom of the task bar, right click on the bluethooth icon, choose for Setting/ right click on add bluethooth or others devices (if the bluetooth speaker never connected before). Then wait for the bluethooth device to be discovered and paired.

If the bluetooth speaker already connected before; just try to switch it off and on in the computer

What according to you makes you a good candidate for customer service or technical support job?

This job will also help me to enhance my knowledge and entreprise quality.
I am suitable for this job because I'm confident, Positive Attitude and ready to take challenges ,
Smart Working & Positive thinking towards Goals, my passion for providing a great service, my determination to ensure that everyone is satisfied.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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