Subject: Tech Support Candidate - Edmond ZANDJANNANKOU
From: Edmond ZANDJANNANKOU <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Sep 2020 11:18:33 -0400

| | Tech Support Test

Name | Edmond ZANDJANNANKOU
E-mail | [email-masked]
Phone Number | (+91) 9319311879
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Malviya Nagar (South Delhi)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ILSC-New Delhi | Language school | Saturday | 50000 rupes
Previous Employer 1 | Benin Republic Obusdman Office | Public relations | Friday | 100000 XOF
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, i have to check if my data settings are correct; the second step will be my laptop settings by checking the website issues.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On my mobile phone i will check setting/bluetooth; i will on the bluetooth; i will search the speaker which i want to connect and then i will select it and match it with my mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

Am available to learn quickly, and am ready to do my best for customers satisfaction!
Am ready to work under pressures.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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