Subject: Tech Support Candidate - Vatsal Sharma
From: Vatsal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Sep 2020 09:54:16 -0400

| | Tech Support Test

Name | Vatsal Sharma
E-mail | [email-masked]
Phone Number | (+91) 8619219450
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 16
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Veebrij software services | Support Consultant | | 30500
Previous Employer 1 | Prometric Testing | GTCS ANALYST | 20 May | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: I will begin by reading out the error , if it is some
specific error code then proceed with
troubleshooting specific to that error code or if it
is something general such as network  or security
relatedd error I will proceed by  checking the
network connectivity of the machine and will
verify below parameters:
(a).Try to ping www.google.com(if response
received , I will proceed with Step 2 else will
continuee with sub parts.

(b).As the above ping request was not successful I
will proceed by checking Physical LAN wire
connection to both the ends.

(c) If physical connection is fine then I will check
the network adapter settings and also in case
of WIFI , credentials need to be verified.

STEP 2: If connection problem is not there then I will
check the below parameters:-

(a) Site url correctly entered or not.
(b) Local Machine Firewall policy.
(C) If site is not added on blacklist in internet
option settings .
(d) I will be checking browser specific
settings.
(e)In case of any antivirus installed , I will be
checkingg the filteration policy.

Generally above two common parameter are there to check in case as provided , unless specified error is there such as , 404, 502,401 etc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 :Turning on the Bluetooth in phone.
Step 2: Turning on the Device to be connected.
Step 3: Scanning the device name on the phone and clicking on it.
Step 4: Entering the credentials for the device and check mark the save credentials for later use ,it will save my time for next usage.
Step 5: Connection Successful Notification.

What according to you makes you a good candidate for customer service or technical support job? | I find myself helping people with there tech issues and providing them with the solution as I am doing it from last 2years.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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