Subject: New Reply Received - Inspire - issues with resetting their password for App access
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 18 Sep 2020 11:07:10 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Inspire - issues with resetting their password for App access  Ticket comment <div>hello<br>Can you please send another reset email. It might be that the token expired<br>Thank you<br>Hania<br><br>&gt; </div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote"><div>On 18 Sep 2020, at 14:47, Les Mills International &lt;[email-masked]&gt; wrote:<br>&gt; <br>&gt; Hi Lauren,<br>&gt; ​<br>&gt; Thank you for contacting us. We are sorry about the issue logging into the Les Mills virtual app.<br>&gt; <br>&gt; I have submitted a password reset request. The club will receive an email with a link to reset the password to [email-masked]. I also suggest checking the junk mail section.<br>&gt; <br>&gt; To enter the App, Club must use their username: [email-masked]. Internet connection is required for successful login to the App.<br>&gt; <br>&gt; Please let us know if the Club still hasn't received the password reset email.<br>&gt; ​<br>&gt; Best Regards,<br>&gt; Olesia<br>&gt; Customer Services<br>&gt; Les Mills Virtual App<br>&gt; <br>&gt; Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3955" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3955</a><br>&gt; On Fri, 18 Sep at 10:56 PM , Lauren Downey &lt;[email-masked]&gt; wrote:<br>&gt; Good afternoon. <br>&gt; <br>&gt; Inspire fitness are struggling to log into their app. It is not allowing them to reset the password and we are unable to change it from our system. <br>&gt; <br>&gt; Are you able to help at all. <br>&gt; <br>&gt; Here are the clubs login details: <br>&gt; <br>&gt; <br>&gt; <br>&gt; <br>&gt; <br>&gt; Get Outlook for Android<br>&gt; 3955:859387<br><br>
</div></blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3955