Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 18 Sep 2020 09:20:34 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Hi,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Thanks for your continued support on this</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">We have decided to upgrade the iPad we are going to use for Virtual</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">I will follow your suggested steps below with this new iPad later today and hopefully everything will be OK</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">I will keep you informed so the ticket can be closed when everything is up and running</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Again, many thanks for your assistance so far, Simon</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal"><b><span lang="EN-US"></span></b></div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
<br>
<b>Sent:</b> 17 September 2020 19:25<br>
<b>To:</b> [email-masked]<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills</span>
</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Simon,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for sharing with us your Club name.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please bring the iPad online and follow the below steps to re-establish a connection with the Scheduler and detect any issues:</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://eur05.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fen%2Fsupport%2Fsolutions%2Farticles%2F36000084283-my-ipad-is-not-sync-d-with-the-scheduler-what-should-i-do-&amp;data=02%7C01%7C%7C6a8bbf8b9cc0459422ce08d85b36ebfa%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637359638722102838&amp;sdata=NwNVbWjMO1RTphIcl%2Bp4qXd6fyGaflUSulrdoxRVFoM%3D&amp;reserved=0" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084283-my-ipad-is-not-sync-d-with-the-scheduler-what-should-i-do-</a></span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please let us know how it goes.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Best Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
Ticket: <a href="https://eur05.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3952&amp;data=02%7C01%7C%7C6a8bbf8b9cc0459422ce08d85b36ebfa%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637359638722112832&amp;sdata=SeI4MFXGeTqGWLm2540IrU2N2HIih79p%2F3Yk3p6RjMQ%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3952</a></span></div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 18 Sep at 2:22 AM
<span class="separator">, Simon Belcher &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>It’s Everest Fitness Health &amp; Wellbeing Centre</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks, Simon</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On 17 Sep 2020, at 14:20, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
 wrote:</span></div>
<div></div>
<div></div>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Simon,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out to support today,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kindly provide us with your Club Name. It will help us to investigate this issue further.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://eur05.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3952&amp;data=02%7C01%7C%7C6a8bbf8b9cc0459422ce08d85b36ebfa%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637359638722112832&amp;sdata=SeI4MFXGeTqGWLm2540IrU2N2HIih79p%2F3Yk3p6RjMQ%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3952</a> </span></div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 18 Sep at 1:58 AM
<span class="separator">, Simon Belcher &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<h2>
<span style='font-family:"Helvetica",sans-serif'>Submitted data</span>
</h2>
<div></div>

<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>The following data was submitted.</span></div>
<div></div>
<div></div>
</div>
<div>
<table class="MsoNormalTable" border="0" cellpadding="0">
<thead>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>Field name</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>Submitted data</b></div>
<div></div>
<div></div>
</td>
</tr>
</thead>
<tbody>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>Email address</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>your name</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Simon Belcher</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>Text box</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Virtual Issues</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>Question</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">I need technical support</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>Customer</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Yes</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>Username</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>Comments</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">I can sign into both the Scheduler and the iPad but the timetable is not syncing - I'm guessing because the iPad is showing as an Unlinked Device Any help gratefuly received, thanks</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>utm_code</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt"></td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>utm_campaign</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt"></td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>utm_medium</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt"></td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>utm_source</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt"></td>
</tr>
</tbody>
</table>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><img width="1" height="1" style="width:.0104in;height:.0104in" id="_x0000_i1025" src="https://u6876362.ct.sendgrid.net/wf/open?upn=r3XecG9Oeir8G6iSrKDq5JRPkH0CFsrEeuRlqoo76keFr743w5lz-2FzxUzmsWhHIYDXUhWxpykybgVZ8gtP6nVW3R-2Bm7Xy9qfqOoRDVzSUOMi8CpVyR8gk2X1opZ1pf-2BQoriYbi4A-2BgvD-2FJH9MUk5i-2Fwm5-2F3Wtz8-2FfWEQiCe7u0pWXGQV1Zw6YoC9-2B0Ao0BVo"></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
</div>
</blockquote>
</div>
</div>
</div>
</div>
</blockquote>
</blockquote>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3952:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>

</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3952