Subject: Tech Support Candidate - Anil Sankhat
From: Anil Sankhat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Sep 2020 02:22:53 -0400

| | Tech Support Test

Name | Anil Sankhat
E-mail | [email-masked]
Phone Number | (0281) 8758127158
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rajkot Gujarat
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Marwadi Shares Ltd | Sr. IT Executive | Till now | 32000
Previous Employer 1 | Healthcare Global Enterprises Ltd | Sr. IT Executive | 07-02-2019 | 25000
Previous Employer 2 | ANS PVT LTD | Server Admin | 09-0102018 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check internet connection.
2. Check other websites.
3. If internet connection down call to ISP

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Poweron bluetooth speaker.
2. Start mobile bluetooth and search bluetooth speaker connection and pair it.
3. Speaker connected.

What according to you makes you a good candidate for customer service or technical support job?

1. Check customer query and give proper guidance to customer.
2. If query not solve then inform to senior management.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |