Subject: Resolution time SLA violated - RE: Les Mills / Beacon: Virtual Set-up
From: [email-masked]
To: [email-masked]
Date: Thu, 17 Sep 2020 21:51:11 +0000

Hi,  Ticket has not been resolved within the SLA time period. The ticket was due by 10:50 AM TOT today. 
                         Ticket Details:   Subject - RE: Les Mills / Beacon: Virtual Set-up  Requestor - [email-masked]  This is an escalation email from Les Mills International https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3873