Subject: Ticket re-opened - [#3873] RE: Les Mills / Beacon: Virtual Set-up
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 17 Sep 2020 20:32:05 +0000

Hi Pritish Nandi,  Ticket “#3873 – RE: Les Mills / Beacon: Virtual Set-up” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3873 to view the ticket.  Ticket comment   
 Kevin, 

 I have noticed the ipads are locked if members want to change the classes but if the members swipes up on the screen it take them to the settings.   I am not
 sure why the passcode is not forced and wanted to see if you knew if a setting is not turned on.   I looked at the Les Mills direction manual but I am not able to see anything on my end.   Are you able to help? 

 Thank you 

  

 
 Del Stukel 

 Pure Pilates & Specialized Training Coordinator 

 574-647-2671 

 Beacon Health System | Beacon Health & Fitness

 
 South Bend / Granger/ Elkhart 

 www.BeaconHealthandFitness.org 

  

  

  

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 From: Kevin H Johnson <[email-masked]>
 
Sent: Wednesday, September 2, 2020 7:23 AM 
To: Les Mills International <[email-masked]>; Del Stukel <[email-masked]> 
Cc: Kevin Andrews <[email-masked]>; Mark Zakowski <[email-masked]>; Tom Sellers <[email-masked]>; Haley Fogus <[email-masked]>; Christina Howland <[email-masked]>; Dan
 Sumption <[email-masked]> 
Subject: RE: RE: Les Mills / Beacon: Virtual Set-up

 

 
   
 Thanks! 

  

 KJ 

  

 

From: Les Mills International <[email-masked]>
 
Sent: Wednesday, September 2, 2020 7:22 AM 
To: Del Stukel <[email-masked]> 
Cc: Kevin H Johnson <[email-masked]>; Kevin Andrews <[email-masked]>; Mark Zakowski <[email-masked]>;
 Tom Sellers <[email-masked]>; Haley Fogus <[email-masked]>; Christina Howland <[email-masked]>;
 Dan Sumption <[email-masked]>; Del Stukel <[email-masked]> 
Subject: Re: RE: Les Mills / Beacon: Virtual Set-up

 

 

[CAUTION:
 This email originated from outside of Beacon. Do not click links or open attachments unless the sender and content are known as safe.
NEVER enter your Beacon
PASSWORD after following an email Web-link.]

 

 
 Hi Kevin, 

 
 
 ​ 

 
 
 Thank you for your response. 

 
 
 ​ 

 
 
 In this case, it looks like the issue has been resolved. 

 
 
 ​ 

 
 
 We will go ahead and close this ticket. However, you can always contact us if you need our assistance. 

 
 
 ​ 

 
 
 Warm Regards, 
Olesia 
Customer Services 
Les Mills Virtual App  
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3873 

 

 
On Wed, 2 Sep at 11:41 PM
, Kevin H Johnson <[email-masked]> wrote:

 

 
 The devices are powered off and boxed in my office ready for Mark to pick up. I’m sure the network speed will improve once they are turned on. ;) 

 

 

 
KJ

 

   

 

 

From: Les Mills International <[email-masked]>
 
Sent: Tuesday, September 1, 2020 3:09 PM 
To: Del Stukel <[email-masked]> 
Cc: Kevin H Johnson <[email-masked]>; Kevin Andrews <[email-masked]>; Mark Zakowski <[email-masked]>;
 Tom Sellers <[email-masked]>; Haley Fogus <[email-masked]>; Christina Howland <[email-masked]>;
 Dan Sumption <[email-masked]>; Del Stukel <[email-masked]> 
Subject: Re: RE: Les Mills / Beacon: Virtual Set-up

 

 

 

 
[CAUTION:
 This email originated from outside of Beacon. Do not click links or open attachments unless the sender and content are known as safe.
NEVER enter your Beacon
PASSWORD after following an email Web-link.]

 

 

 
 
 Hi Del, 

 

 
 ​ 

 

 
 This is a quick follow up email. 

 

 
 ​ 

 

 
 According to our internal data, all of your studios in all three locations are linked to the Planner. But all of your iPads are offline now. It looks like you have an unstable
 internet connection, which we don't recommend. You need to improve your network connection. 

 

 

 

 
 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000188838-is-an-intermittent-wifi-connection-recommended- 

 

 
 ​ 

 

 
 Please bring all iPads back online and follow the below steps to re-establish a connection with the Scheduler and detect any issues.

 

 

 

 

 Tap the padlock to the top right of the App 

 

 
 Enter your admin code 

 

 
 Navigate to SETTINGS > Version > Run diagnostics 

 

 

 

 

 Please let us know if the diagnostics test detects any errors and what those errors are. 

 

 

 

 
 
 Kind Regards, 
​Olesia 
Customer Services 
Les Mills Virtual App  
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3873 

 

 
 
 On Tue, 1 Sep at 1:19 AM
, Del Stukel <[email-masked]> wrote:

 

 

Fantastic.

 

 

 

 

 
 
Del Stukel

 

 

 
Pure Pilates & Specialized Training Coordinator

 

 

 
574-647-2671

 

 

 
Beacon Health System | Beacon Health & Fitness

 

 

 
South Bend / Granger/ Elkhart

 

 

 
www.BeaconHealthandFitness.org

 

 

   

 

 

 

 

 

 

 

CONFIDENTIALITY

 

 

 
This email message and any attachments thereto, is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential
 information. If you are not the intended recipient of the email message, you are hereby notified that any dissemination, distribution or copying of this email message, and any attachments thereto, is strictly prohibited. If you have received this email message
 in error, please notify the sender and permanently delete the original and any copies of this email and any prints thereof.

 

 

   

 

 

 

 

 

 

 

 

 

 

From: Kevin H Johnson <[email-masked]>
 
Sent: Monday, August 31, 2020 8:02 AM 
To: Les Mills International <[email-masked]>; Del Stukel <[email-masked]> 
Cc: Kevin Andrews <[email-masked]>; Mark Zakowski <[email-masked]>; Tom Sellers <[email-masked]>;
 Haley Fogus <[email-masked]>; Christina Howland <[email-masked]>; Dan Sumption <[email-masked]> 
Subject: RE: RE: Les Mills / Beacon: Virtual Set-up

 

 

   

 

 
 
I was able to get the last two iPads to accept credentials for Granger and South Bend. Once the videos have finished downloading, all these devices should be
 ready for deployment.

 

 

   

 

 
 
Thank you.

 

 

   

 

 
 
KJ

 

 

   

 

 

 
From: Les Mills International <[email-masked]>
 
Sent: Friday, August 28, 2020 10:59 PM 
To: Del Stukel <[email-masked]> 
Cc: Kevin H Johnson <[email-masked]>; Kevin Andrews <[email-masked]>; Mark Zakowski <[email-masked]>;
 Tom Sellers <[email-masked]>; Haley Fogus <[email-masked]>; Christina Howland <[email-masked]>;
 Dan Sumption <[email-masked]> 
Subject: Re: RE: Les Mills / Beacon: Virtual Set-up

 

 

 

 

 

 
[CAUTION:
 This email originated from outside of Beacon. Do not click links or open attachments unless the sender and content are known as safe.
NEVER enter your Beacon
PASSWORD after following an email Web-link.]

 

 

 

 
 Hi Del, 

 

 

 ​ 

 

 

 Thank you for your reply. 

 

 

 ​ 

 

 

 You would need to now login to the Virtual App on both the studios and check if it still showing any error message "Looks Like there are no studios that can be registered" 

 

 

 ​ 

 

 

 Once you are able to login successfully, the app would start downloading the virtual classes. Please find the below link for optimizing the big downloads.  

 

 

   

 

 

 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000054280-optimizing-big-downloads 

 

 

   

 

 

 Do let me know how it goes. 

 

 

   

 

 

 ​Best Regards, 

 

 

 Pritish 

 

 

 Customer Services 

 

 

 Les Mills Virtual App 

 

 

  
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3873 

 

 

 

 

 

 

3873:859387

 

 

 

 

 
3873:859387