Subject: Tech Support Candidate - NIKET OMAR
From: NIKET OMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Sep 2020 15:01:27 -0400

| | Tech Support Test

Name | NIKET OMAR
E-mail | [email-masked]
Phone Number | (+91) 7355430921
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | ECI Telecom | Field Support Engineer | 30 June | 23000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will read the error description, if understood then I will perform as per the description, otherwise if there is any error code then I will google it and get the solution from google.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open bluetooth speaker
2. It will give a sound as 'ready to pair'
3. Open bluetooth of mobile phone and search available devices
4. Tap at the name of the bluetooth speaker in available devices
5. Tap on the pair and then you are ready to go

What according to you makes you a good candidate for customer service or technical support job? | Having a experience in technical support I know how to handle customer and provide adequate support. I have handled all the worst as well as best cases in customer support.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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