Subject: Tech Support Candidate - Pankaj Kumar
From: Pankaj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Sep 2020 10:26:18 -0400

| | Tech Support Test

Name | Pankaj Kumar
E-mail | [email-masked]
Phone Number | (857) 4067309
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Server and technical support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Analyst security gavornance compailance | |
Previous Employer 1 | Progressive | DL2 | | 12
Previous Employer 2 | Mayur | DSE | | 12

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First chack internet

Chack internet cable
IP address

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Click start manu and select internet setting options and select the blutooth options and enable it and try to search device after completing select right speekar device and click connect
What according to you makes you a good candidate for customer service or technical support job? | Because according to my previous experience and skills knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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