Subject: Tech Support Candidate - Nishant Sharma
From: Nishant Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Sep 2020 09:21:23 -0400

| | Tech Support Test

Name | Nishant Sharma
E-mail | [email-masked]
Phone Number | (91) 9711404967
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fair Exports India Pvt Ltd | IT Administrator | | 27000
Previous Employer 1 | Parivar Sewa Sanstha | SR. DESKTOP SUPPORT ENGINEERPPORT | 7TH JULY 2018 | 25800
Previous Employer 2 | ASA | SR. DESKTOP SUPPORT ENGINEER | 11 DECEMBER 2017 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | It all depends on type of error which occurs , if its browser error than we need to clear all the cookies of the default browser and try to open the website (www.ndtv.com)again, or else we can try to opne it in another browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Settings- In settings to go to Bluetooth tab- Switch on your Bluetooth on your mobile phone- press the Bluetooth button of your speaker so that it may become visible in your mobile phone, Once the name of the your speakers shown on your mobile screen click on the name of speakers which appears on the screen and give a tap on it, It asks you fro pairing your device, Once it's paired with your phone you can use your speakers
What according to you makes you a good candidate for customer service or technical support job? | I have experience
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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