Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 17 Sep 2020 13:15:24 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div dir="ltr">Thank you for your help! <br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Sep 17, 2020 at 7:46 AM Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Erik,</div>
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<div dir="ltr">Thank you for reaching out to support today.</div>
<div dir="ltr">​<br>Please follow the steps below to resolve this issue with your Virtual App:<br>​<br><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000195633-i-m-experiencing-app-issues-what-are-my-initial-troubleshooting-steps-" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000195633-i-m-experiencing-app-issues-what-are-my-initial-troubleshooting-steps-</a><br><br>
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<div dir="ltr">
<div dir="ltr">We can see also that GRIT 31 Strength on September 11 at 12:30pm failed due to a problem connecting to the external screen. <span>I'd suggest trying an alternative Apple adapter, switching out the HDMI cables or checking with your AV provider to make sure all the equipment is setup correctly, including the EDID.  If you're able to provide a schematic of your AV setup that might help us establish where the problem might be.  Feel free to</span><span> include your AV provider in this thread so we can get that conversation going.</span>
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<div><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084204-what-are-my-must-have-devices-and-equipment-" rel="noreferrer" target="_blank">Here is a link to the equipment required for a smooth Virtual experience.</a></div>
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<div dir="ltr">We are look forward to hearing from you soon. <br>
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<div dir="ltr">​<br>
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<div dir="ltr">Best Regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3951" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3951</a>
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                          <blockquote>
                            On
                            Fri, 18 Sep at 12:33 AM
                            <span>,  Erik Smith &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<h2>Submitted data</h2>
<div>The following data was submitted.</div>
<div><table>
<thead><tr>
<th>Field name</th>
<th>Submitted data</th>
</tr></thead>
<tbody>
<tr>
<th>Email address</th>
<td dir="ltr"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></td>
</tr>
<tr>
<th>your name</th>
<td>AMP Fitness</td>
</tr>
<tr>
<th>country</th>
<td>United States</td>
</tr>
<tr>
<th>state</th>
<td>AR</td>
</tr>
<tr>
<th>zipPostal</th>
<td>71832</td>
</tr>
<tr>
<th>Text box</th>
<td>virtual classes</td>
</tr>
<tr>
<th>Question</th>
<td>I need content download support</td>
</tr>
<tr>
<th>Customer</th>
<td>Yes</td>
</tr>
<tr>
<th>Username</th>
<td><br></td>
</tr>
<tr>
<th>Phone</th>
<td>870-279-1838</td>
</tr>
<tr>
<th>Comments</th>
<td>My classes are saying un available at this time.</td>
</tr>
<tr>
<th>utm_source</th>
<td><br></td>
</tr>
<tr>
<th>utm_campaign</th>
<td><br></td>
</tr>
<tr>
<th>utm_medium</th>
<td><br></td>
</tr>
<tr>
<th>utm_code</th>
<td><br></td>
</tr>
<tr>
<th>Last_Name</th>
<td><br></td>
</tr>
</tbody>
</table></div>
<div><img src="https://u6876362.ct.sendgrid.net/wf/open?upn=r3XecG9Oeir8G6iSrKDq5JRPkH0CFsrEeuRlqoo76keFr743w5lz-2FzxUzmsWhHIYSTJOiTbTZ5Ec0lnGZwyBpV3REKV8F4cLulbprpcTKr1mwMkoVsuPSjhOLo5TZ3AI-2BeGUD3lPNFIf-2Bhz1IwGSrg-2FV9MiguUtrC2hdt4bKqFJbyHOOUdtHcnVtN7mGg-2BaVA5T-2F0c7SpqptmUyMDfXwVWxx4siPxi3JEB6q9u-2BXEKCZ7TSo8-2FRV4blLufPmcLrs" alt="" style="height: 1px; width: 1px; border-width: 0px; padding: 0px" width="1" height="1"></div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3951