Subject: Ticket re-opened - [#3951] Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 17 Sep 2020 13:15:25 +0000

Hi Pritish Nandi,  Ticket “#3951 – Virtual App Support - Les Mills” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3951 to view the ticket.  Ticket comment   Thank you for your help!  

  
 On Thu, Sep 17, 2020 at 7:46 AM Les Mills International <[email-masked]> wrote: 

	 
 Hi Erik, 
   
 Thank you for reaching out to support today. 
 ​ Please follow the steps below to resolve this issue with your Virtual App: ​ https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000195633-i-m-experiencing-app-issues-what-are-my-initial-troubleshooting-steps-  

 We can see also that GRIT 31 Strength on September 11 at 12:30pm failed due to a problem connecting to the external screen. I'd suggest trying an alternative Apple adapter, switching out the HDMI cables or checking with your AV provider to make sure all the equipment is setup correctly, including the EDID.  If you're able to provide a schematic of your AV setup that might help us establish where the problem might be.  Feel free to include your AV provider in this thread so we can get that conversation going.

 Here is a link to the equipment required for a smooth Virtual experience. 

 We are look forward to hearing from you soon.  
 
 ​ 
 
 Best Regards, Olesia Customer Services Les Mills Virtual App  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3951

                           
                            On
                            Fri, 18 Sep at 12:33 AM
                            ,  Erik Smith <[email-masked]>  wrote:
                             
 Submitted data 
 The following data was submitted. 

Field name
Submitted data

Email address
 [email-masked] 

your name
 AMP Fitness 

country
 United States 

state
 AR 

zipPostal
 71832 

Text box
 virtual classes 

Question
 I need content download support 

Customer
 Yes 

Username

Phone
 870-279-1838 

Comments
 My classes are saying un available at this time. 

utm_source

utm_campaign

utm_medium

utm_code

Last_Name