Subject: Tech Support Candidate - Rauki Kaim Rauki
From: Rauki Kaim Rauki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Sep 2020 08:58:09 -0400

| | Tech Support Test

Name | Rauki Kaim Rauki
E-mail | [email-masked]
Phone Number | (+91) 8979380609
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Sector 45
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Remot desktop support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ADH Labs pvt Ltd | Service and Testing Engineer | 22March 2020 | 25000
Previous Employer 1 | Inventive Software Solutions pvt Ltd | Associate Electrical Engineer | July 2016 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If i am unable to open the given website, first i will check what error is on display,first i will check domain name is correct or not  then  i will check network issue and our browser not open untrusted websites if security  certificate of website is expired.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First i will on speaker, then i will go to phone blutooth option, tuen on bluetooth, a list of avilable device will apear, i will find my device in list then i will click on my device name and it will connect.
If speaker is not listed, i will press button on speaker that makes discoverable then it will connect by follow above process.

What according to you makes you a good candidate for customer service or technical support job? | An good customer support candidate always understand  the problem in deep and then go through  the step by step solutions as per the process, some user have lack of techical knowledge in that condition its depend upon the customer support executive to explain him resolution in easiest way.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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