Subject: RE: Bad survey
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "Heta Nyrhinen (HNYR)" <[email-masked]>, ashish <[email-masked]>
Date: Thu, 17 Sep 2020 09:07:01 +0000

Ok, thank you Heta.

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

From: Heta Nyrhinen (HNYR) <[email-masked]>
Sent: 17. september 2020 10:55
To: Sara Aknooni (SRAK) <[email-masked]>; ashish <[email-masked]>
Subject: RE: Bad survey

Hi Sara,

The replacement orders have been processed and some customers already received the replacement. They seemed to be dissatisfied with the troubleshooting, long duration of the process and the product itself.

@ashish<mailto:[email-masked]> Please apologize to the customers for the inconvenience and offer them further assistance, if needed.

From: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Sent: 17. september 2020 10:35
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Cc: ashish <[email-masked]<mailto:[email-masked]>>
Subject: Bad survey

Hi Heta,

Below are the Bad surveys we have received recently.
Could you advise Ashish if he needs to take any action?

ID
Status
Assignee
Subject
Requester
CSAT Reason
Requester updated
101352
Pending
Ashish
MB Pro 2, BTD 800 ML, update fails
Christian Niermann
10-09-2020 08:32
99072
Pending
Daniele Castiglioni
Game One, The mic became unresponsive
Alex
03-09-2020 20:54
97492
Solved
Daniele Castiglioni
GSP 500, Physical Damage
Raza Khan
02-09-2020 15:04
95773
Solved
Daniele Castiglioni
GSP 500, Physical Damage
Andreas Holl
16-09-2020 11:10
92642
Pending
Ashish
MB 660 UC, Teams and Skype, Intermittent loss of sound
Jim Maguire
Satisfied customer
14-09-2020 17:31

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
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