Subject: New Reply Received -
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 17 Sep 2020 07:30:30 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.    Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-GB" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;mso-fareast-language:EN-US'>Hi Olesia,
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The sent a print screen, but I asked the CXM to tell the club to film as they scroll from top to bottom of the list.<br>
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Will get back to you as I know more.<br>
Cheers Ads</span></div>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, 16 September 2020 17:49<br>
<b>To:</b> Adam Gripenblom &lt;[email-masked]&gt;<br>
<b>Cc:</b> Charlotte Jansen &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3945]</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Adam,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>You are welcome.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Can Club see uploaded United Mix releases in their App? To check this, they need to do the following:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Unlock the padlock the top right of the APP<br>
Enter 4 digit admin code<br>
Navigate to SETTINGS&gt;Manage downloads'&gt;Downloaded</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please let us know if you need our further support.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3945" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3945</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Thu, 17 Sep at 3:05 AM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank U Olesia :)
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Get
<a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From: Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Wednesday, September 16, 2020 3:43:41 PM<br>
<b>To:</b> Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Charlotte Jansen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#3945] </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Adam,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out to us today.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We have checked our backend data and we can see that the United Mix releases were successfully downloaded to this account on August 17-19. And yes, in Scheduler it will be
 the number 1 release for each program.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I hope the above is answering your question. We will keep this ticket open for another 48 hours if you have any further questions.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Best regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3945" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3945</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Thu, 17 Sep at 1:08 AM
<span class="xseparator">, Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif'>Hi guys,
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Could you help me out and see if the upload of the United Mix has gone through. They say it has not. When I accessed the schedular I could schedule for example Virtual BB 1.</span></div>
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<span lang="en-SE" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="SV" style='font-size:12.0pt;font-family:"Calibri Light",sans-serif'>Password
</span><span lang="SV" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Tp0#mlomVtZe<br>
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Cheers Ads</span><span lang="SV" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<b><span lang="SV" style='font-size:8.0pt;font-family:"Calibri Light",sans-serif;color:black'>Adam Gripenblom
</span></b><span lang="SV" style='font-size:8.0pt;font-family:"Calibri Light",sans-serif;color:black'>| </span><span lang="EN-GB" style='font-size:8.0pt;font-family:"Calibri Light",sans-serif;color:#7F7F7F'><a href="mailto:[email-masked]" rel="noreferrer"><span lang="SV">[email-masked]</span></a></span><span lang="SV" style='font-size:8.0pt;font-family:"Calibri Light",sans-serif;color:#7F7F7F'>
 | +46 (8) 556 096 90</span><span lang="SV" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span lang="EN-GB" style='font-size:8.0pt;font-family:"Calibri Light",sans-serif;color:#7F7F7F'>Communication Manager | Les Mills Nordic AB |
</span><span lang="en-SE" style='font-size:8.0pt;font-family:"Calibri Light",sans-serif;color:#222222;background:white'>Birger Jarlsgatan 57A, 113 56 Stockholm</span><span lang="en-SE" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span lang="en-SE" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://www.lesmills.com/united/" rel="noreferrer"><span lang="EN-US" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black;text-decoration:none'><img width="624" height="156" style="width:6.5in;height:1.625in" id="x_Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzM5ODMzOTksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.sZ5mnzyg-wTip0iLb-6XlzSJNOZHfoBJ8fUGmf6lQnA"></span></a></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3945