Subject: Tech Support Candidate - Deepika deepika
From: Deepika deepika <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 15:05:14 -0400

| | Tech Support Test

Name | Deepika deepika
E-mail | [email-masked]
Phone Number | (+91) 7009064767
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Telus international | Technical support engineer | October 16 | 20000+
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

* firstly i will check my internet connection is it working or not.
* I will close the browser and try to open the same site again.
* if i still having the same problem.i will restart my device.
* Lastly i will check it from others if they will also facing the same kind of issue which i am having or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

* Go to the setting.
* Tap on the bluetooth option and turn it ON.
*  Also turn ON your speaker that make it discoverable.
* Available devices list will appear.
* search the device name and connect.
* if the device is connecting first time an dialog box is appear for pairing with the device. you have to click on the pairing option with this device will connect automatically .
* With the pairing in future whenever your devices is ON it will automatically connected to the same device.

What according to you makes you a good candidate for customer service or technical support job?

* I believe that i am the best candidate for this postion because of my experience and my ability to adapt in any situation and "customer first" is a mantra for customer service and i follow this mantra.being responsive with positive attitute and always trying to understanding the customers issue properly and give them best solutions.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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