Subject: Tech Support Candidate - Mukesh sharma Mukesh
From: Mukesh sharma Mukesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 15:03:05 -0400

| | Tech Support Test

Name | Mukesh sharma Mukesh
E-mail | [email-masked]
Phone Number | (91) 8130495372
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check networking device properly connected to computer after that DNS should be correct or not and next step to ping commands with proper Syntax.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Start Bluetooth on both sides mobile and speakes
2. Search the Bluetooth device speakers name
3 Pair that both device
4 Bluetooth speaker connected to mobile successfully

What according to you makes you a good candidate for customer service or technical support job? | Technical Support job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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