Subject: Tech Support Candidate - Nandini Gautam
From: Nandini Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 13:48:19 -0400

| | Tech Support Test

Name | Nandini Gautam
E-mail | [email-masked]
Phone Number | (91) 7838667351
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi shastri nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Auto cad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shree ram expo | Marketing executive controlling CRM | 16.09.20 | 32000
Previous Employer 1 | Nocca robotics | Product Engineer | 15..06.20 | 30000
Previous Employer 2 | Emanage health | Technical supervisors,app developer | 12.05.17 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will confirm my connectivity with internet, than I will make sure about type of error sometimes errors came due to advance security acception.
I will reload the web page. If same type of error mentioned over it than I will change my browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on the bluetooth of both devices thn select reciver device if alternate bluetooth is paired to proceed with connect, if not than I will firstly descover my device by searching option thn after some confirmation from both devices I will be to connect both devices.

What according to you makes you a good candidate for customer service or technical support job?

Explanation criteria , if you are capable to explain than customer will react.
Voice command should be clear.
We should technical words in easy manner.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |