Subject: Tech Support Candidate - Manoj Kumar
From: Manoj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 11:20:07 -0400

| | Tech Support Test

Name | Manoj Kumar
E-mail | [email-masked]
Phone Number | (91) 9651243732
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chanadni Chowk
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NBMS Global Trade Pvt. Ltd. | Sr. Tender Executive | 18 May | 17000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the network connectivity, then try. if the issue is still same then i'll Check the web address (URL) in the address bar to make sure i'm going to the right web page.
and also delete cookies and history

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings and turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it visible  – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker and that’s it, you’re connected

What according to you makes you a good candidate for customer service or technical support job? | To understand the customer problem and help them to get him out.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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