Subject: Warranty's escalations 16th Sep
From: Ashish Dabral <[email-masked]>
To: hnyr <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Wed, 16 Sep 2020 08:03:26 -0700 (MST)

Hello Heta, 

Here are the details for Warranty's escalations. 

Date 	Zendesk ticket number 	Replacement order number (if available) 	Country 	Missing information 
15-Sep-20 	98185 	SCA000001868 	Canada 	Order status - open. Any est ship date 
15-Sep-20 	90612 	SDE000015309 	Germany 	Checking if the order has been shipped. Estimated ship date was 10th Sep 
15-Sep-20 	99207 		Germany 	Customer did not receive the replacement 
15-Sep-20 	97974 	SUS000018077 	USA 	RMA status is Invoiced. Need Tracking # since customer has not yet received replacement 
16-Sep-20 	95471 	SUK000003445 	UK 	Customer unresponsive. Not able to arrange a collection 
16-Sep-20 	85329 	RUK593 	UK 	Shipping date was 09/09. Need tracking # 
16-Sep-20 	99582 	SCH000000423 	Switzerland 	Est ship date 
16-Sep-20 	79561 	SAU000000349 	AUSTRALIA 	Customer provide the correct shipping address. Can we arrange new replacement shipment? 
16-Sep-20 	84857 	SDE000011535 	GERMANY 	Replacement initially returned to sender. Need tracking # of the new shipment 

Regards, 
Ashish Dabral