Subject: Tech Support Candidate - Dharmendra Shukla
From: Dharmendra Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 10:40:22 -0400

| | Tech Support Test

Name | Dharmendra Shukla
E-mail | [email-masked]
Phone Number | (+91) 9310088198
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi bhikajicamaplace
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IDC technology | DL2 | till now | 15000
Previous Employer 1 | Lipi data system ltd. | Feild engineer | 09/03/2019 | 14000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | check,net ,check porxy,check firwall,chek website spellings,check website secure or unsecure,check if organisation given to permission for that website or not ec.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | open mobile blootooth:-turn on speaker:-serch device:-paird device :-mached each code:-check taht both coneected or not :-same working fine.
What according to you makes you a good candidate for customer service or technical support job? | dedication trowards work,and resolving  quick issue
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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