Subject: Tech Support Candidate - Payal Wankhede
From: Payal Wankhede <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Sep 2020 10:28:06 -0400

| | Tech Support Test

Name | Payal Wankhede
E-mail | [email-masked]
Phone Number | (91) 9404089439
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hometown
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
Active directory outlook Skype for business

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technologies Pvt LTD | Analyst | Na | 25000
Previous Employer 1 | NTT data formally know as Dell international | Help desk associate | | 30000
Previous Employer 2 | Infosys bpo ltd | Process executive | | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If using IE as browser :Close all browser Page's running in background - go to start - type inetcpl.cpl - IE setting page will open - go to general tab - select settings - view file - folder will appear with all temporary internet file- select all - shift + delete all.

Go to advanced tab on IE setting page - click reset

Close the dialogue box.
Try to re-open website again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open  settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it

What according to you makes you a good candidate for customer service or technical support job?

Knowledge of the product.
Patience to understand user problem.
A positive attitude and a desire to help
Never assume user try to understand user concern and problem.
Ability to explain things at the user's experience level

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |